Assistant Hotel Manager: Lead Guest Service & Team Growth

Atlas Hotels; City of Edinburgh; On-site; GBP 33,000; Full time

Job summary

A well-known hotel chain is seeking an Assistant Hotel Manager at Holiday Inn Express Edinburgh Airport. This role involves supporting the Hotel Manager in daily operations, leading the hotel team, and ensuring excellent guest experiences. Candidates must have previous experience in a customer service environment and demonstrate strong leadership and problem-solving skills. This is a full-time position with various employee benefits, including substantial discounts and a positive work culture.

Benefits

Employee discounts on hotel stays

Annual bonus for long service

Pension scheme

Qualifications

• Proven experience supervising a successful team in a customer-facing environment.
• Enthusiastic and positive, helping to engage the team behind hotel goals.
• Organized and systematic, with effective prioritization and multitasking skills.

Responsibilities

• Assist the Hotel Manager in daily hotel operations.
• Lead and motivate the hotel team, ensuring excellent guest service.
• Manage compliance with health and safety regulations.

Skills

Customer service leadership

Time management

Communication skills

Problem solving

Job description

A well-known hotel chain is seeking an Assistant Hotel Manager at Holiday Inn Express Edinburgh Airport. This role involves supporting the Hotel Manager in daily operations, leading the hotel team, and ensuring excellent guest experiences. Candidates must have previous experience in a customer service environment and demonstrate strong leadership and problem-solving skills. This is a full-time position with various employee benefits, including substantial discounts and a positive work culture.