Assistant Hospitality Service Manager " Front Office

LGH Hotel Management Ltd; Glasgow; On-site; GBP 30,000 - 35,000; Full time

Job summary

An established hotel management group in Glasgow seeks an Assistant Hospitality Service Manager for their front office team. This role is key in ensuring a warm welcome for guests and leading a motivated team to deliver exceptional service. Ideal candidates will have experience in hospitality management, strong communication skills, and a passion for guest relations. Join a team dedicated to making every guest's stay memorable in an exciting hospitality career.

Benefits

Employee discounts on hotel rates

Shopping discounts

Free meals on duty

Free parking

Qualifications

• Passionate about hospitality.
• At least 12 months management experience in a busy hotel front office.
• Ability to create a positive team culture.

Responsibilities

• Be the first contact for guests at the hotel.
• Ensure a warm welcome for arriving guests.
• Lead and motivate the front office team.

Skills

Exceptional customer service

Team motivation

Strong communication skills

Job description

Assistant Hospitality Service Manager " Front Office

Glasgow Argyle Hotel, Signature Collection by Best Western

The Opportunity

As part of our front office management team, you'll be the first point of contact for many of our guests arriving at our hotels.

• Welcome with Warmth: Ensure your team greets guests with a smile, making their arrival experience smooth and memorable.
• Lead with Positivity: Motivate your team through a positive and engaging culture, delivering exceptional hospitality service.
• Engage & Delight: Let your personality shine as you engage in conversation with guests, making them feel welcome and ensuring they leave with a smile.

Why Join Us:

People-Centric Culture: Our culture is all about our people. We want you to be YOU and bring your unique personality to the role.
Create Memorable Experiences: Be part of a team dedicated to making every guest's stay special.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideasAdvice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• YOU will be passionate about hospitality that’s a given
• Experience in delivering exceptional customer service.
• YOU will have at least 12 months management experience of working within a busy hotel front office environment.
• Will have an authentic and passionate approach.
• The ability to create a positive culture within the team.
• Ability to drive and motivate teams with the ability to recognise and develop future stars.
• Strong communication skills

Hotel

The Glasgow Hotel, part of the Signature Collection by Best Western, seamlessly blends old and new architecture, making it a standout on the Glasgow skyline near the River Clyde, right in the heart of vibrant Glasgow.

Just seconds from junction 19 of the M8, 300 meters from Anderston railway station, and less than a mile from both Glasgow Central and Glasgow Queen Street train stations, the hotel is ideally located.

The hotel features 141 bedrooms, including 16 family rooms and 12 self-catering studio apartments. It also offers six meeting rooms with a capacity for up to 160 delegates, an indoor 15-meter swimming pool, a gym, and beauty treatment rooms

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.