Assistant Head of Visitor Operations

Museum of London; Greater London; On-site; GBP 48,000; Full time

Job summary

A leading cultural institution in London seeks an Assistant Head of Visitor Operations to oversee Visitor Experience, Retail & Ticketing teams. This role emphasizes income generation and enhancing the visitor experience. Ideal candidates will have leadership skills, a customer-focused mindset, and the ability to adapt to change. The position offers competitive salary and various staff benefits, including health and wellbeing programs and generous holidays.

Benefits

Local Government Pension Scheme

Health and wellbeing benefits

Discounted Pilates

Regular staff socials

Free attendance to cultural institutions

Staff discounts in museum café and shop

25 days' paid holiday

Interest-free loans for season tickets

Qualifications

• Experience in an operational, customer-focused environment is essential.
• Ability to prioritize workloads and develop staff.
• Strong relationships skills are crucial.

Responsibilities

• Oversee Visitor Experience, Retail & Ticketing teams.
• Focus on generating income and promoting visitor experience.
• Support museum-wide strategies for new museum preparation.

Skills

Leadership

Customer focus

Commercial acumen

Adaptability

Education

GCSE

Job description

Job Description

Job information Assistant Head of Visitor Operations from the Museum of London, this latest Assistant Head of Visitor Operations job vacancy is located in the city London located in the country United Kingdom. This latest job opening is open to job seekers who have the latest education / graduate GCSE. Job Vacancies in this Administration field have been opened and published up to the specified time.

Job Responsibility

• Department: Visitor Experience
• Location: London Wall and Docklands
• Role type: Fixed Term Contract
• Level of security check required: Basic Disclosure
• Closing date: 2 July 2024
• Interviews: 11 July 2024
• Salary: £47,114

Do you love working with people? Are you an ideas driven person who can lead an income generating team to success? If so, we want to hear from you! The Assistant Head of Visitor Operations is a newly created role and will oversee our creative, forward thinking Visitor Experience, Retail & Ticketing teams for Museum of London Docklands. Working closely with the Head of Commercial & Visitor Operations the focus of this role will be generating income, promoting the visitor experience at our Docklands site, and supporting museum wide strategies to prepare for the opening of the new London Museum, Smithfield in 2026. Initially a contract up to 18 months to allow for this period of change while we transform ourselves, this is a position that requires an adaptable and fast paced individual who will jump in but grow with us along our journey. Previous museum experience is not necessary for this role. We are looking for a people focused leader with a commercial acumen and experience in an operational, customer focussed environment. Being able to prioritise workloads, develop people and build good relationships is key.

If you would like to find out more about this role, we are offering a series of 20 minute one-to-one online information sessions on the following dates and times: Thursday 20th June; between 9.30 - 11.30am, Monday 24th June; between 9.30 - 11.30am, Wednesday 26th June between 16.30 - 18.30pm. Please email [e-mail] if you would like to book a time. Additionally, please look at the Job Description for this role, and, to know more about what it's like to work in the Museum of London and to get some top tips on how to make the best of your application, please visit: https://www.museumoflondon.org.uk/about-us/jobs. If you would like to apply for this role, please click on the 'Apply for this role' button (at the bottom right hand side of this webpage). Applications are by CV and cover letter. In your cover letter we ask that you read the Essential Criteria for this role, found in the Job Description, and set out why you think this role is the right move for you, and how you meet each of our essential criteria.

Staff benefits include:

• Local Government Pension Scheme - museum contribution is approximately 16.1%
• An excellent range of health and wellbeing benefits including premium access to Calm subscription for you and up to 5 dependants; access to a confidential Employee Assistance Programme and a range of Digital Wellbeing Programmes
• Discounted Pilates through City of London clubs and classes; staff led social groups including a running, and walking group
• Regular staff socials including private ‘friend and family' exhibition invites, staff quizzes and social events
• Free attendance to other cultural institutions in the UK
• Discounts to many top retailers, benefits and wellbeing support through the Hapi App
• Staff discounts in our museum café and shop
• 25 days' paid holiday per year, with option to purchase additional annual leave (buy 4, get 1 day free, post probation)
• Interest-free loans for season tickets, tenancy deposit and bikes (post probation)

The Museum of London is committed to equal opportunities and diversity. We particularly welcome applications from disabled, Black, Asian and ethnically diverse candidates, who are currently under-represented in our organisation.

Keywords: London jobs

Closed Date : 2025-10-15