Assistant Head of Property Management

Pat Robson & Co; Greater London; Hybrid; GBP 37,000; Full time

Job summary

A leading property management agency is seeking an experienced Assistant Head of Property Management to enhance service delivery and performance. This role involves managing operations and leading the team while ensuring high standards. A competitive salary of £37,000 per annum with quarterly bonuses is offered. Suitable candidates will possess property management qualifications and strong leadership skills. Some hybrid working options and comprehensive benefits are available.

Benefits

24 days annual leave plus bank holidays

Quarterly bonus based on performance

Professional development support

Collaborative team culture

Opportunities for remote work

Qualifications

• Highly experienced in property management.
• Confident leader with strong people-management skills.
• Exceptional organizational skills in high workloads.

Responsibilities

• Act as first point of contact for escalations and HR-related queries.
• Oversee daily operations and manage a portfolio of properties.
• Deliver exceptional customer service to drive client retention.

Skills

Leadership

Customer Service

Conflict Resolution

Organizational Skills

Communication Skills

Education

Propertymark L3 qualification in Residential Lettings and Property Management

Property related degree/qualification

Job description

Position :

Assistant Head of Property Management

Location : Jesmond, NE2

Employment Type : Full-time

Salary :

£37,000 per annum with Quarterly bonus

About Pat Robson & Co.

Established in 1998, Pat Robson & Co. are a market leading Estate, Lettings and Property Management Agency dedicated to delivering outstanding service to Landlords, tenants, and our wider client base. We pride ourselves on professionalism, exceptional customer care, and maintaining the highest industry standards. We have

a rare and exciting opportunity

as we are now seeking a highly experienced and motivated

Assistant Head of Property Management

to support our Property Management Department.

The Role

Reporting directly to the Head of Property Management, you will play a key leadership role in the daily operations, service delivery, and performance of the department. As the first point of escalation for staff and client issues, you will guide, support, and develop the team while ensuring that service excellence remains at the forefront of everything we do.

Key Responsibilities

• Acting as the first point of contact for all team escalations and HR-related queries
• Reporting to the Head of Department (HOD) on departmental performance, operational issues, and progress
• Overseeing daily operations in partnership with the HOD, including daily Property Management duties where required
• A portfolio of properties dealing with pro-active and reactive maintenance
• Delivering exceptional customer service to drive client retention and positive referrals
• Monitoring departmental performance and addressing service issues proactively
• Ensuring personal and team targets are consistently achieved
• Ensuring the full team adhere to company policies, procedures, and professional standards
• Producing weekly reports and overseeing team meetings and reviews
• Analysing departmental figures to identify areas for improvement
• Maintaining commercial awareness of the Sales and Lettings teams
• Handling and investigating formal complaints
• Onboarding new clients
• Attending relevant courses, networking events, and landlord sessions
• Reviewing deposit disputes prior to arbitration submission

Objectives

• Always maintain outstanding levels of customer service
• Take proactive action on new departmental initiatives
• Always represent the company professionally
• Lead by example to motivate and inspire the full team
• Support the full team working toward professional qualifications
• Provide detailed handovers to ensure continuity during your own periods of absence

About You

We are looking for someone who is :

• Propertymark L3 qualification in Residential Lettings and Property Management
• or a property related degree / qualification is desirable
• Highly experienced in property management
• A confident leader with strong people-management skills
• Exceptionally organised, proactive, and solution-focused
• Skilled in communication, customer service, and conflict resolution
• Comfortable managing high workloads and fast-paced environments
• Knowledgeable in industry compliance, legislation, and best practice
• Ambitious, professional, and motivated to drive departmental growth

What We Offer

Competitive salary and benefits - £37,000 per annum with Quarterly bonus based on departmental and company performance

• Some hybrid working options available
• 24 days annual leave per annum + bank holidays + a period over Christmas and New Year
• 8 hours of free flexible working
• Option to buy and sell annual leave
• Professional development support, including Propertymark qualifications
• Fully paid for Company Events
• A collaborative and supportive team culture
• Opportunities to influence and shape departmental growth

Interviews will take place W / C 12th January 2026. Please submit your covering letter and CV to be considered. Please note that applications without a covering letter will not be considered.