Assistant Head Housekeeper

Exclusive Hotels; Winchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury hotel group in Winchester is seeking an Assistant Head Housekeeper to support the Head Housekeeper in leading the Housekeeping Department. This role involves championing guest profiling, ensuring cleanliness, and training team members. The ideal candidate will have experience in luxury hospitality and strong communication skills. The position offers a competitive salary and rewarding benefits, making this an excellent opportunity for passionate individuals who strive for excellence in service.

Benefits

Competitive salary

29 days holiday

50% discount on food and beverage

Learning platform access

Free gym access

Qualifications

• Experience at a similar level from within a luxury hospitality environment.
• Keen and enthusiastic attitude.
• Ability to work under pressure and multitask.
• PC literacy including knowledge of hotel PMS.

Responsibilities

• Champion guest profiling and use of guest names.
• Deputise in absence of Head Housekeeper.
• Assist with overall cleanliness and presentation.
• Ensure supervisors check rooms to required standards.

Skills

Experience in luxury hospitality

Exceptional communication skills

PC literacy

Ability to multitask

Job description

In a Nutshell

The Assistant Head Housekeeper role is to assist the Head Housekeeper with leading the Housekeeping Department to deliver the highest levels of service to all hotel guests and visitors.

Package Description

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

• Competitive salary, benefits and we pay above the Real Living Wage.
• 29 days holiday (increasing with length of service).
• We operate a discretionary service charge system.
• 50% Discount on food and beverage across all Exclusive properties.
• Really big discounts of room nights across all Exclusive properties.
• EAP provided by HospitalityAction.
• HospitalityEssentials discount platform — giving you access to 1,000+ shopping discounts, cashback deals, and online exercise, wellbeing & finance guides.
• Meals on duty provided for free.
• Recognition and rewards scheme.
• Access to our learning platform including great training and development programs.
• Free gym access + where available dedicated classes.
• B Corp accredited and commitment to improving our People, Product and Planet.
• Free downloads to newspapers, magazines and books.
• Cycle to work scheme.

Main Responsibilities

• Championing and raising awareness of guest profiling and the use of the guest name.
• Deputising in the absence of the Head Housekeeper.
• Assisting in ensuring the over all cleanliness and presentation of the hotel.
• Ensuring daily briefings and job allocations are carried out and daily task lists are completed.
• Ensuring supervisors are checking rooms to required standards and carry out regular spot checks of bedrooms and public areas.
• Acting as a departmental trainer to make sure all members of team are trained and aware of required standards and procedures.
• Being a role model to the team and leading them in their day to day tasks and challenges.
• Supervising correct use of equipment and report misuse or abuse of equipment.
• Assisting to ensure each new starter receives a Departmental Induction after Company Induction on their first day – both permanent team members and casuals.
• Assisting with the ongoing training and development of team members, ensuring all team members have their probationary reviews, appraisals and necessary job chats so that any training needs to further develop people can be identified.

The Ideal Candidate

• Experience at a similar level from within a luxury hospitality environment.
• Keen and enthusiastic attitude coupled with drive, energy and stamina.
• Ability to work under pressure and multitask.
• Exceptional communication skills both written and verbal.
• PC literacy including excellent working knowledge of hotel PMS.
• Ambition to succeed, willingness to work hard and strong desire to learn.
• Flexibility to work hours required by the business.
• Innovation, creativity and attention to detail.
• Confident and ‘Exclusive’ personality.

About The Company

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.