Assistant General Manager - Evergreen

SSP; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading food service company is looking for an Assistant General Manager at London Heathrow Airport. This role involves supporting the General Manager, mentoring the team, and ensuring exceptional customer service while maintaining high brand standards. Ideal candidates will have dynamic leadership skills, proven experience in team management, and a passion for delivering positive customer experiences. Benefits include colleague discounts, flexible working, and ongoing development opportunities.

Benefits

Colleague discount - up to 50%

75% discount when on shift

20% Friends & Family discount

Flexible working

Management bonus scheme

Access to digital GPs

Wellbeing support

Life assurance

Apprenticeships and development opportunities

Share incentive plan

Qualifications

• Proven experience in leading a team effectively.
• Ability to inspire and maintain high standards of service.
• Adaptability in handling various situations.

Responsibilities

• Support General Manager and team in customer service.
• Mentor and train team members for growth.
• Ensure brand quality and safety standards.

Skills

Dynamic leadership

Customer service excellence

Effective communication

Mentoring and training

Job description

Assistant General Manager – Evergreen London Heathrow Airport T3

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

As Assistant General Manager, you'll be rewarded with a competitive salary and enjoy :

• Colleague discount - up to 50%
• 75% colleague discount when on shift
• Friends & Family discount 20% (T&C apply does not apply to all brands)
• Flexible working
• Management bonus scheme
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support through Retail Trust and family‑friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational Assistant General Manager to join our team at Evergreen. You'll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence.

As Assistant General Manager you’ll :

• Be passionate and dedicated and a strong support to the General Manager.
• Have the highest standards of brand quality and safety for our customers and team.
• Be an inspiration to the team to deliver outstanding customer service and loyalty.
• Mentor and train the team to grow and excel.
• Have proven experience and confidence in leading a team.
• Set an example of excellent service skills.
• Communicate effectively and clearly.
• Be adaptable and resilient in any situation.

Please note that London Heathrow Airport is a secure environment, if successful you will have to provide references to cover the last 5 years and undergo a criminal record check to comply with airport regulations.

SSP are proud to be an equal‑opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!