Assistant General Manager - Bowling Centre

Flow Sports Personnel Ltd; East Finchley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading leisure company in East Finchley is seeking an Assistant Manager to enhance customer experience and drive team performance. Responsibilities include coaching staff, ensuring a safe environment, and achieving financial targets. Candidates should have management experience in a fast-paced setting and a passion for customer service. This role offers a competitive salary, bonuses, and numerous benefits like flexible working and employee discounts.

Benefits

Bonus scheme

40-hour contract

28 days holiday

30% discount for friends

Ongoing training and development

Qualifications

• Minimum of twelve months management experience in a customer-facing environment.
• Willingness to work nights and weekends.
• Evidence of inspiring and developing large teams.

Responsibilities

• Coach and mentor the team during shifts.
• Ensure the centre is a safe and fun environment.
• Support the General Manager with back-of-house duties.
• Run front-of-house operations and maintain service quality.
• Achieve financial targets.

Skills

Customer service passion

Team coaching and mentoring

Financial target achievement

Leadership experience

Job description

Role Overview

Are you a highly motivated and ambitious manager? Are you looking for an employer that will invest in you and develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! As an Assistant Manager for our client, you will be at the very centre of the customer and team experience, ensuring that your centre has the best standards and service in the industry. The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre. Within our client's fast‑paced, dynamic world, Assistant Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back‑of‑house duties, as well as running an exceptional front‑of‑house operation. You will be responsible for delivering financial targets and service standards.

Responsibilities

• Coach and mentor the team during shifts.
• Ensure the centre is a safe and fun environment for customers.
• Support the General Manager with back‑of‑house duties.
• Run front‑of‑house operations and deliver high service standards.
• Achieve financial targets and maintain service quality.

Qualifications

• Minimum of twelve months management experience in a fast‑paced, customer‑facing environment, ideally within the leisure, hospitality, or retail industry.
• Passionate about customer service.
• Evidence of inspiring and developing large teams.
• Willing to work nights and weekends.
• Ambition for success.

Benefits

• Excellent salary plus an extra £1 per hour as part of the monthly bonus scheme.
• 40‑hour contract, with additional pay for extra shifts.
• Opportunity to earn an outperformance bonus by sharing centre profits once targets are hit (paid half‑yearly).
• 50% off food when working.
• Optional pension plan.
• 28 days holiday, with additional days earned by length of service up to five days.
• One in four weekends off.
• Ongoing training and development, with opportunity to fast track your career.
• Free bowling or golf game vouchers every month.
• 30% discount on food and drink for you and up to five friends.
• Access to our client's Employee Assistance Programme (EAP) for you and your family.
• Well‑being training to support you in the workplace.
• Opportunity to join the healthcare cash plan.
• Financial long‑service awards.
• A £15 donation to Barnardo’s when you complete your induction.
• Enhanced maternity, paternity, adoption, and shared parental leave benefits.
• Flexible working, allowing you to achieve the perfect work‑life blend.