Assistant General Manager

Cairn Group Hotel; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality company in Newcastle upon Tyne is seeking an Assistant General Manager to support day-to-day operations. This role involves maximizing revenue, enhancing guest experiences, and maintaining company standards. Ideal candidates will have strong leadership skills, operational management experience, and a commitment to customer satisfaction. The position offers various benefits, including service bonuses, real-time pay tracking, and discounts across venues.

Benefits

Service Excellence Bonus

Get Paid in Real-Time with Wagestream

Discounted stays at all venues

50% off food and drinks

Exclusive wellness offers at spas

Exclusive savings on retail and cinemas

Development programs

Superstar Awards

Long-Service Awards

Refer a Friend Bonus

24/7 Employee Assistance Programme

Pension Scheme

Year-Round Incentives

Bereavement Leave

Qualifications

• Experience in a hospitality management role.
• Ability to manage daily operations and delegate tasks.
• Strong motivation skills for team support and coaching.
• Pride in customer satisfaction and meeting key performance metrics.
• Effective time and resource management.

Responsibilities

• Support daily operations and maximize revenue.
• Drive exceptional guest experiences and build team culture.
• Ensure company and brand standards are maintained.

Skills

Leadership

Operational management

People management

Customer service

Organizational skills

Financial awareness

Job description

Hospitality Starts Here – Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.

About the Role

As Assistant General Manager, you’ll work alongside the General Manager to provide strong, day-to-day leadership across the venue.

You’ll support the overall operations by helping to maximise revenue, drive exceptional guest experiences, build team culture, and ensure that all company and brand standards are maintained.

This hands-on, commercially focused role is ideal for someone ready to step up, drive standards, and deliver results.

About You

• Proven Leader – You’ve got experience in a hospitality management role and are ready to step up to more responsibility.
• Operationally Strong – You’re confident managing daily operations, delegating tasks, and jumping in wherever needed.
• People-Focused – You motivate and support your team through coaching, feedback, and clear expectations.
• Standards Driven – You take pride in exceeding customer expectations and hitting key measures such as guest satisfaction and audit results.
• Organised and Efficient – You’re great at managing time, rotas, stock, and admin without letting the details slip.
• Commercially Aware – You understand how to contribute to the venue’s financial success through smart decisions and resource management.

About Us

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits

• Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,
• Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time,
• Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,
• Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
• Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
• Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
• Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
• Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
• Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.