Assistant Front Office Manager

Radisson Blu Hotel Stansted; Stansted Mountfitchet; On-site; GBP 60,000 - 80,000; Full time

Job summary

A modern airport hotel is seeking an Assistant Front Office Manager to lead the front office team and enhance guest experiences. This role involves overseeing operations during shifts, ensuring smooth check-in and check-out processes while maintaining a warm and welcoming environment. Successful candidates will possess flexibility, strong communication skills, and a positive attitude. The position offers career growth, competitive pay, and benefits like 28 days of holiday. Join us in creating memorable moments for our guests!

Benefits

Competitive compensation

Complimentary meals

28 days holiday

Access to leisure facilities

Development opportunities

Qualifications

• Experience in a similar position is beneficial but not essential.
• Strong verbal communication skills.
• Ability to work as part of a team.

Responsibilities

• Oversee the front office team and ensure guest satisfaction.
• Deliver the highest level of guest experience.
• Act as a right hand to the Front Office Manager.

Skills

Flexibility

Positive attitude

Communication skills

Teamwork

Creative problem-solver

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is "Every Moment Matters" with a signature "Yes I Can!" service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are now looking for an Assistant Front Office Manager to join our dynamic team here at Radisson Hotel Group!

We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!

What We Offer Our Assistant Front Office Manager

We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

• Special rates for our team members, and friends and families while travelling and staying in our hotels
• We take our "We grow talent, talent grows us" culture belief to heart. With you will benefit from a wide range of development offers supporting your learning and growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules and programs through Radisson Academy.
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all.
• Contributory pension scheme and Life Assurance
• Complimentary meal on duty
• Uniform
• Access to the Employee Assistance Programme through UNUM
• Fantastic opportunities to progress
• 28 days holiday for full‑time team members
• Free use of our leisure, pool and gym facilities at off‑peak times, where applicable.

The Assistant Front Office Manager Role

Our front office team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation – creating memorable moments for our guests.

• Our Assistant Front Office Managers love the hustle and bustle of life! It’s not just about check‑in and check‑out. It’s about everything in‑between.
• You will oversee our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level.
• You will exude patience, empathy and have the personality to host the show.
• As right hand to the Front Office Manager, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.

Qualities We Are Looking For In Our Assistant Front Office Manager

• Flexibility and a positive, "Yes I Can!" attitude
• An eye for detail
• Creative problem‑solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Experience in a similar position is beneficial but not essential

Become part of the world of Moment Makers, we are looking forward to getting to know you!

Welcome to the Radisson Blu Hotel London Stansted Airport Hotel, a modern and sophisticated hotel where convenience meets style for our business and leisure guests. Situated at Stansted Airport, a covered walkway is all that stands between our rooms, the airport terminal building and convenient travel links. Our stylish airport hotel offers 500 bedrooms and suites, two on‑site restaurants, bar, leisure facilities and meeting rooms where our guests can look forward to a warm welcome and fantastic service from our team.