Assistant Facilities Manager

CBRE Local UK; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facilities management provider is seeking an experienced Assistant Facilities Manager in Birmingham. The successful candidate will manage Facilities Management coordinators, oversee vendor services, and ensure compliance with service contracts. Responsibilities include conducting inspections, managing stock levels, and maintaining positive relationships with landlords. Applicants should have substantial experience in FM environments, strong communication skills, and a team-oriented mindset. This position offers the chance to be integral to ensuring operational excellence in facilities management.

Qualifications

• Strong proven experience in an FM or related services environment.
• Experience in dealing with suppliers / contractors.
• Good knowledge of Facilities Management SLAs / KPIs.

Responsibilities

• Manage and support the FMC ensuring tasks are completed.
• Schedule monthly meetings to discuss vendors' service levels.
• Identify any service shortfalls and manage them.

Skills

Strong communication skills

Customer service ethic

IT literate – Microsoft packages

Attention to detail

Team player mindset

Job description

Job Title: Assistant Facilities Manager

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Assistant Facilities Manager to join the team located in Birmingham.

Role Summary

• Manage and support the FMC (Facilities Management co–ordinators) ensuring rotas and work task are completed
• Ensure all vendors deliver services in line with the contractual obligations and expectations
• Resolve any supplier issues directly with nominated vendors
• Assist / develop a working BCP solution with the CBRE and client team
• Schedule Monthly meetings with the client team to discuss, review and manage the vendors service levels
• Notate and report all findings in a monthly report
• Raise Purchase Orders on JDE and process / endorse client invoicing
• Ensure a working escalation process is in place and establish a rota for call outs with the team
• Escalate any emergencies connected with the facilities or equipment
• Principle point of contact for Colleagues in the London sites
• Liaise with FM vendors regarding service visits with assistance from the security Team
• Ensure office equipment is working and has sufficient supplies
• Office inspections, recording any faults
• Carry out cleaning audits in conjunction with the cleaning Vendor
• Assist in keeping FM Location Operational Manual and Playbooks up to date
• Ensure a professional and courteous working relationship is maintained with the Landlords and their representatives in both buildings
• Responsibility for the continual development of the FMC
• Setting of targets and training for the FMC
• Ensure that all vendors passes are returned and that NDA's are completed and filed
• Manage client expectations around cover for events and specific requirements, ensuring that all stakeholders are informed and that actions and responsibilities are fully understood by all
• Identify any service shortfalls
• Ensure that all PPM's are carried out as scheduled
• Manage the stock room, including stock levels
• Manage the outsourced postal / courier service

Experience Required

• Strong proven experience in an FM or related services environment
• Responsible for multiple services at site level
• Good knowledge of Facilities Management SLA's / KPI's
• Experience in dealing with suppliers / contractors
• IT literate – Microsoft packages
• Good understanding of FM service contracts and negotiations
• Strong communicator with confident oral and written skills
• Good administration skills with an eye for detail
• Strong customer service ethic
• Team player mind–set
• Ability to work to pressured deadlines and take on challenges when required