Assistant Facilities Duty Manager

Manchester Metropolitan University; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious UK educational institution is looking for Assistant Facilities Duty Managers to support their award-winning facilities management team in Manchester. The role involves leading a team to deliver high-quality services, including cleaning and compliance. Strong customer service skills and the ability to work in fast-paced environments are essential. Various contracts available including full-time and part-time options.

Benefits

Flexible working arrangements

Inclusivity support

Professional development opportunities

Qualifications

• Strong background in customer service is essential.
• Excellent communication and interpersonal skills required.
• Ability to remain calm and solution-focused under pressure.
• Experience coaching and supporting teams in fast-paced environments.

Responsibilities

• Lead and support the team to deliver excellent soft facilities services.
• Manage cleaning, minor repairs, and maintenance tasks.
• Oversee reception and concierge functions.
• Ensure health, safety, and compliance activities are followed.

Skills

Customer service background

Excellent communication skills

Calm under pressure

Experience supporting teams

Job description

Join Our Award-Winning Facilities Management Team

At Manchester Metropolitan University, we're proud to support a vibrant community of more than 42,000 people. Delivering exceptional building services is key to creating a world-class experience for our students, staff, and visitors. First impressions matter — and our dedicated Facilities Management team ensures that every interaction reflects our high standards of customer service.

We are now looking for Assistant Facilities Duty Managers to join our award-winning team. These are exciting opportunities for individuals who are passionate about customer service, enjoy working in fast-paced environments, and bring a positive, can-do attitude to every challenge.

About the Roles

We have four Assistant Facilities Duty Manager vacancies, where you\'ll play a key part in leading and supporting your team to deliver excellent soft facilities services, including:

• Cleaning, minor repairs, and maintenance
• Reception and concierge functions
• Health, Safety and Compliance activities

You\'ll help foster a culture of pride in our spaces, ensuring services reflect the University\'s commitment to excellence and outstanding customer care.

What We're Looking For

• A strong background in customer service
• Excellent communication and interpersonal skills
• A calm, solution-focused approach under pressure
• Experience coaching and supporting teams in a fast-paced environment

Role Details:

Role 1 – Job Reference: 8494

• Contract: Full time, 35 hours per week (6-month secondment)
• Hours: Mon–Thurs, 1:45 pm – 9:30 pm; Fri, 12:15 pm – 8:00 pm

Role 2 – Job Reference: 8609

• Contract: Part time, 24 hours per week, all year round, permanent
• Hours: Thurs 06:15–14:15 (7 hrs), Fri 06:15–14:15 (7 hrs), Sat 06:15–17:00 (10 hrs)

Role 3 – Job Reference: 8608

• Contract: Term-time only (38 weeks per year), 35 hours per week
• Hours: Mon–Fri, 12:15 pm – 8:00 pm

Role 4 – Job Reference: 8625

• Contract: Fixed Term until May 2026, 35 hours per week
• Hours: Mon–Fri, 06:15 - 14:00

How to Apply

If you have the right attitude, the skills for the role, and a passion for excellent customer service, we\'d love to hear from you. Please submit your CV and covering letter via our application portal. Please note which job reference(s) would be best for you within your covering letter.

For an informal discussion about the role, contact Joanna Rolska, Assistant Facilities Manager at [e-mail].

Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.

We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.

Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.

Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role, who best meet the essential criteria, as listed in the attached Job Description for that vacancy.