Assistant Domestic Abuse Practitioner

Glow; Stoke-on-Trent; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community support organization in Stoke-on-Trent seeks an Assistant Domestic Abuse Practitioner to deliver support for those fleeing domestic abuse. Key responsibilities include being the first point of contact and providing emotional support. The role offers 14 hours per week on a flexible rota. This position values experience in handling personal data and understanding abusive relationships, with a commitment to employee well-being and development.

Benefits

Discounted gym membership

Flexible working

Annual leave purchase scheme

Employee Assistance Programme

Qualifications

• A good standard of education, for example GCSE English and Maths or equivalent.
• Good ICT skills and familiar with Microsoft office.
• Experience of handling personal data, working in line with GDPR.
• A genuine understanding of people in abusive relationships.
• Great problem-solving skills and the ability to think quickly on your feet.
• Able to work independently and remotely.
• DBS check.

Responsibilities

• Be the first point of contact at refuge and respond to any issues or emergencies.
• Ensure customers feel welcome and aware of available support.
• Provide customer-focused practical and emotional support.
• Support the referral process and risk assessments.
• Maintain customer safety plans and risk management plans.
• Assess risk or safeguarding issues and respond appropriately.
• Support the team to meet void targets.

Job description

Overview

Salary: Not specified in amount

Location: Stoke on Trent

Hours per week: 14

Contract type: Permanent

This is a Permanent, Salaried vacancy that will close in a month at 23:59 BST.

The role

You’ll work with the team to deliver high quality support and accommodation to people fleeing domestic abuse, including their children. You will be the first point of contact for external enquires, referrals, admissions and to the residents residing in the refuge accommodation.

Please Note

This role averages 14 hours per week and is worked on a 4 on / 4 off rota basis. Shifts are from 4-15pm – 8:15pm. Please ensure you can commit to this rota pattern before applying.

Job Requirements

• Be the first point of contact at refuge and respond to any issues or emergencies.
• Ensure customers feel welcome when they first move in and they are fully aware of the support they can access as well as their responsibilities within the accommodation.
• Provide customer-focused practical and emotional support.
• Support the referral process, carry out any necessary risk assessments and assign accommodation based on customer needs.
• Maintain customer focused safety plans and risk management plans to keep the customer and their family safe, all while keeping accurate records.
• Assess any risk or safeguarding issues and respond appropriately, making sure that incidents are recorded appropriately.
• Support the team to meet void targets by turning rooms around ready for new customers to move in.

What We’re Looking For

• A good standard of education, for example GCSE English and Maths or equivalent.
• Good ICT skills and familiar with Microsoft office.
• Experience of handling personal data, working in line with GDPR.
• A genuine understanding of people in abusive relationships. You’ll be their voice so you’ll need great communication skills to provide them with the best support to keep them safe.
• Great problem solving skills and the ability to think quickly on your feet.
• Able to work independently and remotely, being self-motivated with great time management. You’ll be able to meet deadlines and make and keep clear factual recordings of information.
• DBS check.

Be a catalyst for change and help us impact the way our region addresses abusive relationships. Apply now!

We’ll be interviewing for this role as we go, so may close the vacancy early if we find the right candidate.

#DomesticAbuse #RelationshipAbuse #StokeonTrent #JobsThatGiveBack #AssistantDomesticAbusePractitioner #GreatBenefits

Who We Are

We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Glow is the catalyst for change in our community and our sector. We’re working to systematically impact the way our region and our sector addresses abusive relationships. Everything we do is driven by a deep desire to change the future of relationships for the better.

Watch the video below to hear from some of the people we've supported.

Why choose us

No Matter What Brand You're Working With Across The Honeycomb Group, You Can Trust Us To Look After You. Creating a Happy Home Doesn't Just Apply To Our Customers, It Applies To Our Staff Too. That's Why We Offer:

• A range of discounts at many high-street retailers and well-known brands.
• Discounted gym membership at our head office and access to our cycle to work scheme – save money on bikes and equipment.
• Flexible working to help you manage your work-life balance.
• Annual leave purchase scheme with two chances to join and boost your annual leave. You will also be entitled to time off for public holidays or paid days to take flexibly.
• My Day for personal time (birthdays, family time, etc.).
• Commitment to learning and development with onboarding, external events, coaching, training courses and support for professional qualifications.
• Cycle to work scheme to purchase bikes and equipment through your salary.
• Employee Assistance Programme with 24-hour counselling, health advice, legal support, 365 days a year and face-to-face options.
• Occupational Health services, including free eye tests and flu vaccinations.

We never shut the door At Honeycomb Group we know that a group of diverse people makes us better at what we do. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

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