Assistant Director of Operations

BIAZA (British and Irish Association of Zoos and Aquariums); England; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading conservation organization in England is seeking an Assistant Director of Operations to lead the performance of multiple Wetland Discovery sites. This role involves managing diverse teams and ensuring compliance with health and safety standards while driving improvements in visitor experiences. Candidates should have senior management experience in visitor attractions and strong leadership skills. The position offers a permanent full-time contract with a hybrid working model.

Benefits

33 days annual leave

Free entry to wetland centres

Colleague discounts

Cycle to work scheme

Contributory pension scheme

Life Assurance

Employee Assistance Programme

Qualifications

• Experience in a senior position in visitor attraction sector.
• Strong skills in business planning and financial management.
• Ability to manage and motivate diverse teams.

Responsibilities

• Oversee performance at Wetland Discovery sites.
• Collaborate with various teams for operational success.
• Ensure compliance with health and safety regulations.

Skills

Experience in visitor attraction management

Business planning skills

Leadership and team management

Strategic change implementation

Marketing collaboration

Job description

Overview

WWT Slimbridge (Centre), England. Closing date for applications is: 15 February 2026

This is a critical role in the recently restructured Operations Directorate at WWT. As Assistant Director, you will be directly responsible for the performance of our 7 Wetland Discovery sites. You will provide inspiring and professional leadership to your teams, whilst proactively collaborating cross organisation and externally.

Your focus will be on driving meaningful improvements at sites across our three ambitions of Restore, Inspire and Thrive, with emphasis on financial performance driven by visitor experiences. Reporting to the Director of Operations, you will directly manage two Heads of Operations, a Head of Retail and Head of Catering. You will indirectly lead more than 400 staff and volunteers across Living Collections, Reserve Management, Visitor Experience, Trading, Marketing, Facilities and Grounds.

You will work closely with Health & Safety and Sustainability leads to ensure good governance and compliance at sites and across the Operations Directorate.

You will have a background working in visitor attractions or a very similar sector, coupled with a passion for purpose-led organisations and a keen interest in the environment. You will be an inspiring leader with high levels of emotional intelligence and values & behaviours that align with WWT.

This is a permanent contract, working full time, Monday to Friday, 37.5 hours a week.

For this role we can offer the opportunity for hybrid working. It is expected the role will need you to be present at each of your sites on a regular basis, at least once per month.

About You

To join as our Assistant Director of Operations, you will need to evidence:

• Experience in a senior position(s) held in the visitor attraction/events management sectors, directly accountable for site operations and visitor experience throughout the visitor journey.
• Strong skills in leading business planning, financial analysis, budget development and management, and delivery of significant capital projects across £multi-million business unit(s).
• Demonstrable ability to recruit, performance manage and motivate large (>100) diverse multi-disciplinary teams.
• The ability to develop, communicate and implement strategic change, turning organisational vision into improvements at scale.
• An inspirational and empathetic leadership style, able to role model an organisation’s values and behaviours, and to evidence strong emotional intelligence. Able to prioritise effectively, to collaborate, network and influence internally and externally at a senior level.
• A highly creative and inquisitive mindset, able to spot and exploit potential opportunities, keen to explore, test and learn as a means of driving continual improvement and excellence in the visitor experience.
• Experience of working collaboratively with insight, marketing and communications teams to deliver strong brand and marketing campaigns which drive footfall.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from our Employee Assistance Programme

WWT is an equal opportunities employer and all applications will be considered solely on merit.

Registered Charity Number England & Wales, no 1030884 and Scotland, no SC039410

BIAZA's office hours are 9am – 5pm Monday to Friday. Contact outside of those times will get a response when we are next in the office.

If your enquiry is urgent and you need a response before the BIAZA office reopens, please call Jo Judge on 07593 580602. If you wish to reach one of our members, please contact them directly.

The British and Irish Association of Zoos and Aquariums is a charitable company limited by guarantee and registered in England and Wales number 6789783. Registered Office Regent’s Park, London NW1 4RY. Registered Charity Number is 1128168 and SC040783 (Scotland)