Assistant Claims Manager - Motor

AXA Group; Ipswich; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading insurance company is seeking an Assistant Claims Manager for its Motor Claims department. This key role involves managing a claims team, overseeing personal injury claims, and ensuring compliance with quality standards while collaborating with various stakeholders to enhance customer service. Candidates should possess leadership and communication skills, along with experience in motor injury claims management.

Qualifications

• Experience in managing a team in motor injury claims.
• Strong understanding of compliance and quality standards.
• Ability to engage with stakeholders and provide guidance.

Responsibilities

• Manage a team of Personal Injury Claim Handlers and oversee complex claims.
• Support in daily operations and engage with stakeholders.
• Contribute to process improvements and customer service excellence.

Skills

Leadership

Communication

Project Management

Legal Knowledge

Education

Degree or ACII qualification

Job description

Assistant Claims Manager - Motor - Personal Injury

As an Assistant Claims Manager, you will be responsible for managing a small claims team within the motor claims department and supporting the Motor Claims Manager in daily operations, including workload management and stakeholder engagement related to the Motor Claims portfolio. You will proactively manage a claims caseload, provide guidance and development for your team, and exemplify technical expertise and audit standards.

Collaboration is key. You will work with Claims Leadership, AXA Group Management, Claims Handlers, Underwriters, Actuaries, Legal, CDAG, and other departments to deliver excellent customer service and continuous improvement, aligning with company philosophy.

The role involves managing a team of Personal Injury Claim Handlers, overseeing complex claims, guiding team development, managing partner relationships, and ensuring compliance and quality standards. You will also be involved in strategic relationships with brokers, clients, and underwriters, and contribute to process improvements, reporting, and customer service excellence.

You will report to the Motor Claims Manager and need skills such as experience in motor injury claims, legal knowledge, project management, leadership, and communication skills. A degree or ACII qualification is desirable but not essential.

AXA XL, part of AXA, is committed to solving complex risks through innovative risk solutions, combining technology, data insights, and talented professionals in an inclusive environment, partnering with clients to move the world forward.