Assistant Cafe Manager

Creative Gardens (NI) Limited; Galgorm; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality provider in Northern Ireland is seeking an Assistant Café Manager to oversee daily operations. Responsibilities include ensuring high standards of customer service, food quality, and managing staff. Candidates should have at least 12 months of relevant experience and be proficient in communication and IT. The role requires availability for a 35-hour workweek, including weekends, and involves physical tasks. This position offers a supportive work environment with no late-night hours.

Qualifications

• Minimum 12 months experience as Assistant Café Manager, Supervisor, or similar.
• Proven ability to deliver exceptional service and ensure customer satisfaction.
• Available to work 35 hours per week, including weekends.
• Able to perform physical tasks like bending and lifting.

Responsibilities

• Assist the Café Manager in overseeing all aspects of the café.
• Ensure customers receive quick and efficient service.
• Maintain high food quality and café hygiene standards.

Skills

Customer service

Team leadership

Communication

IT proficiency

Tools

Microsoft packages

Epos till systems

Job description

Main duties include helping to oversee the smooth running of the cafe including staff, ensuring a high standard of customer service is maintained and serving customers with our delicious homemade food.Please see employer website for full job details & person specification.

Responsibilities

• To assist the Café Manager on overseeing and help managing all aspects of the café.
• Oversee other aspects such as food quality, staff management and café appearance and presentation.
• Ensure customers are being attended to quickly and efficiently, offering excellent customer service at all times.

Skills and Qualifications

• Possesses a minimum of 12 months experience of working as an Assistant Café Manager, Supervisor or similar, within a comparable environment.
• Proven ability of delivering exceptional service, ensuring customer satisfaction and building customer loyalty.
• Is available to work 35 hours per week on a rota basis and including weekends.
• Demonstrate proficient use of IT in particular Microsoft packages, epos till systems.
• The role involves tasks such as bending, stooping, lifting heavy objects, and standing for extended periods.
• Proficient in both verbal and written communication, facilitating clear and effective interaction with staff and management.
• Capable of helping to leading and motivating a team effectively, by setting clear expectations.
• Maintains high standards across all aspects of cafe operations, including food quality, hygiene/cleanliness, health & safety through a meticulous approach to tasks.
• Possesses 12 months experience working as a shift supervisor or team leader within the hospitality industry.
• Directly managed teams of 10 or more staff members.
• Completed relevant training or acquired qualifications applicable to the job requirements.

Further Information

Our Cafes bring the benefit of avoiding those late night hours with no late-night work.

Area: All of Northern Ireland
Closing date: 16 Jan 2026

Area: All of Northern Ireland
Closing date: 19 Jan 2026