Assistant Banquet Manager

Southall; Remote; GBP 35,000 - 45,000; Full time

Job summary

A high-end resort in the United Kingdom is seeking an experienced Assistant Banquet Manager to oversee multiple event locations and uphold service standards. The role includes hiring and managing the front of house team, ensuring quality event activations, and maintaining operational costs. The ideal candidate should have a background in hospitality with at least 2 years of experience in a luxury setting and strong communication skills. This position may require a flexible schedule including weekends and holidays.

Qualifications

• Minimum of 2 years of experience in a high-end hotel or resort.
• Minimum of 1 year of supervisory experience.
• Polished appearance and communication skills required.

Responsibilities

• Hire, train, and manage Banquets front of house team.
• Oversee event activations for various clientele.
• Conduct regular audits to maintain quality.

Skills

Hospitality experience

Team leadership

Customer service orientation

Verbal and written communication skills

Knowledge of industry trends

Education

4-year college degree (preferred)

Job description

Assistant Banquet Manager will provide supervision of various event locations on property, including The Orchard Event Center, Jammery, Hilltop Pavilion and other remote locations. Working closely with the whole of Banquets leadership, this role will be instrumental in the upholding of the service culture and standards of Southall Farm & Inn.

Responsibilities

• Hire, train, schedule, lead and manage the performance of the Banquets front of house team.
• Develop and enforce consistent operating procedures to improve customer experience while monitoring controllable costs.
• Oversee property-wide event activations for social, group and corporate clientele, providing guidance to the team to ensure a five-star product.
• Engage in weekly BEO, Operations and other meetings to ensure proper communication and coordination of all facets of Banquet operations.
• Manage the business by conducting linen and supply inventory, assessing labor costs, beverage costs, and operating costs.
• Conduct weekly payroll punch audits to ensure accuracy of timesheets and Team Member pay.
• Conduct regular audits and walkthroughs of events to maintain high levels of quality control.

Skills and Experience

• Minimum of 2 years of experience working in a high-end hotel or resort.
• Minimum of 1 year of experience supervising others.
• Proven track record of success in the hospitality field.
• Polished verbal and written communication, fluent in English.
• Polished and professional appearance.
• Knowledge of industry trends and inventive to set new trends.
• Customer service oriented with unquestioned hospitality skills.
• Ability to work a flexible schedule to include weekends and holidays as necessary.
• Ability to meet physical and mental requirements of the position which will include working indoors and outside.

Education and Requirements

• 4-year college degree preferred, but combination of education and relevant position training and experience will be considered.
• Must be able to push, pull and lift 50 lbs.
• Available to work weekends, evenings and/or holidays.
• Must be able to walk and stand for prolonged periods as needed and able to work in all weather condition.

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.