Assistant Account Handler - Corporate & Commercial

Howden Group Holdings; Colchester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading international insurance company is seeking an Assistant Account Handler in Colchester. This full-time position involves handling client queries, producing accurate documentation, and supporting the team with insurance administration. Ideal candidates will have strong customer service skills and attention to detail. Join a collaborative culture focused on career progression and flexible working arrangements.

Benefits

Flexible working hours

Diverse work environment

Qualifications

• 1 years' Insurance experience would be beneficial but not essential.

Responsibilities

• Prioritise and handle all work promptly and accurately.
• Handle all queries, whether written or by telephone, in a professional manner.
• Produce accurate and professional documentation at all times.
• Process adjustments in line with procedures.
• Refer all queries to senior staff when necessary.
• Issuing renewal documentation.

Skills

Accuracy and attention to detail

Good literacy and numeracy

Excellent customer service skills

Ability to process work quickly and efficiently

Ability to prioritise work and meet deadlines

Education

GCSE Maths and English (or equivalent)

Certificate in Insurance (desirable)

Job description

Overview

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

At Howden, Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Howden – Corporate and Commercial Renovation Plan team are on the hunt for an Assistant Account Handler to support their team with the administration of clients’ insurance requirements, including general enquiries and invoicing of premiums. Dealing with our commercial scheme’s clients, you will have a passion for providing excellent service to your clients.

This is an opportunity for someone who is seeking a role that can support them to develop a long-term career. This is a full-time, permanent opportunity within our renovations plan team. You will be based in our Colchester office and ideally be onsite for 2 days per week on average.

Responsibilities

• Prioritise and handle all work promptly and accurately.
• Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
• Produce accurate and professional documentation at all times.
• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
• Refer all queries that fall outside your own experience, knowledge, and authority, to senior staff.
• Re-marketing exercises.
• Issuing renewal documentation.
• Dealing with client payments in line with Howden procedures.
• Data input.
• Participating in meetings as and when required.

Knowledge

• 1 years' Insurance experience would be beneficial but not essential.

Skills

• Accuracy and attention to detail.
• Good literacy and numeracy.
• Ability to process work quickly and efficiently.
• Ability to prioritise work and meet deadlines.
• Excellent customer service skills and communication both verbally and written.

Qualifications

• GCSE Maths and English (or equivalent).
• Certificate in Insurance (desirable).

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We\'re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you\'re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

This is a permanent, full-time role based in Colchester.