Asset & Maintenance Helpdesk Specialist

Westmorland and Furness Council; Kendal; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government authority in Kendal is seeking a Helpdesk Assistant to deliver high-quality customer service. The successful candidate will engage with a variety of stakeholders and manage maintenance requests effectively. The role involves providing helpdesk support, liaising with contractors, and ensuring compliance with maintenance policies. Candidates should possess strong communication and people management skills. The position offers a competitive pension scheme, enhanced leave, and additional perks.

Benefits

Competitive pension scheme

Enhanced annual leave allowance

Various perks and discount schemes

Qualifications

• Experience in delivering high-level customer service and dealing with stakeholders.
• Ability to engage customers and building users on maintenance issues.
• Experience in prioritizing maintenance requests.

Responsibilities

• Provide electronic and telephone helpdesk facilities for users.
• Receive and prioritize maintenance/service requests.
• Liaise with approved contractors for maintenance tasks.
• Ensure compliance with legislation and high quality work.

Skills

Strong communication skills

People management skills

Customer service orientation

Experience with stakeholders

Job description

A local government authority in Kendal is seeking a Helpdesk Assistant to deliver high-quality customer service. The successful candidate will engage with a variety of stakeholders and manage maintenance requests effectively. The role involves providing helpdesk support, liaising with contractors, and ensuring compliance with maintenance policies. Candidates should possess strong communication and people management skills. The position offers a competitive pension scheme, enhanced leave, and additional perks.