Assessment Coordinator

Wilmington plc; Birmingham; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

A leading education provider in Birmingham seeks an Assessment Co-ordinator to manage apprenticeship assessments. The role involves ensuring compliance, coordinating assessments, and providing excellent customer service to apprentices and employers. Successful candidates will possess strong organizational skills and experience in fast-paced environments. The position offers hybrid working options and benefits such as performance-related bonuses and well-being resources, emphasizing a supportive team environment.

Benefits

Performance-Related Bonus

Life Assurance

Subsidised Gym Membership

Access to Wellbeing Resources

Qualifications

• Proven experience in an administrative role in a fast-paced environment.
• Strong communication skills with senior stakeholders.
• Ability to manage competing priorities and tight deadlines.

Responsibilities

• Coordinating the full end-to-end assessment process.
• Providing clear guidance and excellent service to apprentices.
• Ensuring compliance with assessment standards.

Skills

Customer service skills

Strong problem-solving abilities

Attention to detail

Strong coordination skills

Tools

CRM systems

Microsoft Office (Word, Excel, Outlook)

Job description

Company Outline

Job Role: Assessment Co-ordinator

Location: Hybrid / Birmingham (office based one to two days per week)Salary: £27,000 – £33,000 depending on experienceContract Type: Full Time, PermanentWhat We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources!

Why Do We Want You?We are looking for an organised, resilient and customer-focused Assessment Co-ordinator to support the delivery of high-quality Apprenticeship Assessments.

You will play a vital role in ensuring apprentices, employers and training providers receive an efficient, compliant and professional service throughout the assessment journey.

Please note: To complete your application, you will be redirected to Wilmington plc’s career site.At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!

Job purpose, tasks and responsibilities

The Apprenticeship Assessment Co-Ordinator plays a key role in supporting the assessment of ICA products requiring an Apprenticeship Assessment.

You'll manage the full end-to-end coordination of the Assessment process, ensuring compliance with assessment standards, timely booking of assessments, and effective communication with key stakeholders, including apprentices, employers and assessors.

As the first point of contact for apprentices and external stakeholders, you'll play an important customer-facing role, providing clear guidance and excellent service throughout.

You'll be responsible for:

Apprenticeship Assessment Coordination

• Register apprentices for their assessment and make sure they have the correct system access and instructions.
• Upload assessment materials and ensure all documentation is complete and compliant.
• Carry out pre‑assessment checks to confirm apprentices have met all required criteria.
• Ensure employer/apprentice forms are completed and signed correctly.
• Process evidence and documentation for apprentices entering the Assessment phase.
• Book online assessments and coordinate availability with apprentices, employers and assessors.
• Collate assessor documentation and create results reports for internal and external audiences.
• Work with training providers and employers to keep assessments on track and completed within required timeframes.
• Maintain accurate records within ICA and external systems (including DfE platforms).

Stakeholder & Customer Service Support

• Act as the first point of contact for apprentices, employers and training providers, providing timely and professional responses.
• Manage the Apprenticeship Assessment mailbox and handle queries accurately.
• Communicate assessment results and outcomes clearly to all relevant stakeholders.
• Support assessor onboarding by providing necessary information, guidance and training.
• Build strong working relationships with internal teams, assessors and regulatory bodies.

Quality Assurance & Compliance

• Support the coordination of quality assurance activities for the Apprenticeship Assessment function.
• Ensure all assessment activity meets required regulatory and compliance standards.
• Assist with monitoring and reporting, including producing data and performance statistics.
• Process assessor invoices and collaborate with Finance to ensure timely payments.
• Raise invoices to external clients and help resolve any queries related to these.

What’s the Best Thing About This Role?Working as part of a well-established and supportive team that values collaboration, knowledge sharing and continuous improvement.

You will be surrounded by experienced colleagues who are committed to delivering a high-end, professional service, while providing the support and guidance needed to help you succeed and develop in the role.

What’s the Most Challenging Thing About This Role?Managing manual processes alongside a high volume of activity, often across multiple stakeholders and deadlines.

The role requires effective multi-tasking, strong coordination skills and a consistently high level of attention to detail to ensure assessments are delivered accurately, on time and in line with regulatory requirements.

Essential and desirable capabilities

To be successful in this role, you must have have/ be:

• Proven experience in an administrative role within a fast-paced environment where accuracy is essential.
• Strong customer service skills, with confidence communicating with senior stakeholders.
• Resilience and the ability to juggle competing priorities and tight deadlines.
• Excellent organisation and an eye for detail.
• Strong problem-solving abilities and a pragmatic approach to challenges.
• Ability to work independently and collaboratively within a team.
• A high level of accuracy and compliance focus.
• Experience using CRM systems and Microsoft Office (Word, Excel and Outlook).
• Ability to handle sensitive information with diplomacy, empathy and confidentiality.

To be successful in this role, it would be great if you have:

• Understanding of Apprenticeships and Apprenticeship Assessment.
• Knowledge of GDPR and data protection regulations.
• Experience with online assessment platforms.
• Experience managing complex administrative processes, including scheduling and coordinating third-party availability.
• Experience handling high volumes of communication via email and telephone.

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

Before you go....

About usThe International Compliance Association (ICA) is the world’s leading regulatory and financial crime compliance community. For over 20 years, we’ve supported 160,000+ professionals across 157 countries with industry-recognised qualifications, digital courses, and practical training.

We’re part of Wilmington plc, a global provider of professional education, information, and networking.

Join us and do Work That Means Something

At Wilmington plc, we help global customers to do the right business in the right way – providing trusted data, insights and education to navigate the Governance, Risk and Compliance (GRC) landscape.

When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career and development opportunities.

Whether you're just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning.

Join us and make a real difference. Click on APPLY today!

The Legal Bit!

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

*Please note that this role may remain advertised until an offer of employment has been made.

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