Arrears & Payment Support Specialist (Hybrid)

Hampshire Trust Bank; City of Westminster; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A financial services provider in the UK is seeking a detail-oriented Payment Support Officer to join the Specialist Mortgages Operations team. This role is crucial for assisting customers experiencing payment issues and managing arrears effectively. Candidates should possess experience in collections within an FCA-regulated environment, a strong understanding of compliance, and excellent communication skills. The position offers competitive remuneration, discretionary bonuses, and hybrid working arrangements.

Benefits

Competitive remuneration

Discretionary annual bonus

Private Medical Insurance (Bupa)

25 days annual leave

Pension scheme - 8% employer contribution

Qualifications

• Experience in collections within an FCA-regulated organisation.
• Strong understanding of regulatory and legal requirements.
• Good standard of education with GCSEs.

Responsibilities

• Act as the first contact point for customers regarding payment issues.
• Manage missed payments and contact customers per agreed strategies.
• Create reports for the Business Support team.

Skills

Collections experience in FCA-regulated organisation

Strong understanding of regulatory and legal requirements

Intermediate Microsoft Word skills

Intermediate Excel skills

Exceptional organisation skills

Strong communication skills

Risk awareness

Attention to detail

Team player

Education

GCSEs in English & Maths, Grade 4 or higher

Job description

A financial services provider in the UK is seeking a detail-oriented Payment Support Officer to join the Specialist Mortgages Operations team. This role is crucial for assisting customers experiencing payment issues and managing arrears effectively. Candidates should possess experience in collections within an FCA-regulated environment, a strong understanding of compliance, and excellent communication skills. The position offers competitive remuneration, discretionary bonuses, and hybrid working arrangements.