Area Housing Manager - Southern Housing

Southern Housing; Horsham; Hybrid; GBP 64,000; Full time

Job summary

A leading housing provider is seeking an Area Housing Manager in Newport, Isle of Wight, to manage a team delivering exceptional housing services. The role requires strong leadership skills, compliance with regulations, and the ability to manage complex casework. Benefits include hybrid working, a competitive salary, and a supportive environment promoting growth and diversity.

Benefits

Pension

Life assurance

Healthcare cash plan

Eyecare & dental

Birthday leave

Retailers discounts

Cycle to work

Buy & sell annual leave

Season ticket loan

In-house academy & career development

Flexible working

Qualifications

• Experience or ability to lead or manage a team across regions.
• Ability to manage complex case work.
• Ability to interpret and analyse data.

Responsibilities

• Manage and motivate the team to deliver housing services.
• Collaborate with regional management for resource allocation.
• Ensure compliance with policies and procedures.

Skills

Excellent written and verbal communication skills

Ability to manage teams

Experience in budget management

Data analysis and report presentation

Complaint resolution

Job description

Area Housing Manager

c. £63,500 pa + benefits

Newport, Isle of Wight – hybrid working available

We are looking for an Area Housing Manager to join our Housing team here at Southern Housing. You’ll manage a team providing an effective and efficient housing management service to residents.

This is a permanent, hybrid role (minimum 2 days in office) based at our Courtyard office in Newport, Isle of Wight.

About us

Here at Southern Housing, our vision is to create communities where everyone has a safe home in a place where they’re proud to live. We’re one of the largest housing providers in the UK with over 77,000 homes across London, the South East, the Isle of Wight and the Midlands, giving over 167,000 people somewhere affordable to call their own. We’re big and we’re local. Residents are at the heart of all we do and we use our size to influence positive change in the areas where we operate.

Our culture is what makes us unique and stand out from other organisations. There are many different cultural elements that are important to us, including:

• Our HEART values- Honest, Efficient, Accountable, Respectful and Trustworthy
• Our commitment to Equality, Diversity and Inclusion (ED&I)
• The importance we place on collaborating and having fun together
• Our commitment to great work life balance and positive wellbeing

About the role

As an Area Housing Manager, you’ll manage a team to provide an effective and efficient housing management service to residents. The team manages stock dispersed across the Isle of Wight. You’ll be the Custodian of Place, embedding the model and ensuring your team meet the regulatory standards with regards to Housing Management, good practice, policies and procedures. You’ll be a role model and lead your team to be professional, empathetic, polite, courteous, and hard working as well as proactively resolving issues when they find them, in a safe and efficient manner. You’ll drive a performance culture on continuous improvement, accountability and personal responsibility and manage team performance to consistently meet KPIs.

Responsibilities

• Managing and motivating your team to deliver exceptional housing management services to our residents.
• Working collaboratively with your regional management team and peers to ensure resources meet demand.
• Managing individual team members and be responsible for staff development within the team including training, 1 to 1s, annual appraisals, objective setting and addressing performance issues.
• Delivering a customer focused, compliant, value for money service which embraces Southern Housing culture, legislation, and best practice. Ensure compliance with all relevant policies and procedures and good neighbour management.
• Providing leadership and direction to your team. Drive performance, achieving targets, balanced with a strong customer focus and our ambition to be a fair and inclusive organisation.

What you’ll need

• Excellent written and verbal communication skills
• Experience or ability to lead or manage an area team, with the ability to work across the regions and departments.
• Ability to manage complex case work
• Experience or ability to manage budgets
• Ability to work with key stakeholders internally and externally
• Experience of complaint resolution
• Ability to interpret and analyse data to produce action plans, with experience of presenting reports to Regional Management team and beyond.
• Ability to provide effective supervision and support to your direct reports

Please note, in your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.

Closing date: Friday 9th January 2026 at 23.59pm.

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered.

About us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What's in it for you

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailers discounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development
• Flexible working

Inclusion and Diversity

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.