Area Engineer

National Car Parks; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading parking services provider in Bristol is seeking a Parking Equipment Support Engineer. You will provide dedicated engineering expertise for parking equipment support both remotely and on-site. The ideal candidate should have a solid technical background, exceptional customer service skills, and the ability to troubleshoot various equipment issues. Position requires availability throughout the week on a rota basis.

Qualifications

• Solid technical background in parking equipment support.
• Ability to work independently and as part of a team.
• Exceptional customer service skills and logical thinking.

Responsibilities

• Provide 2nd line support for parking equipment.
• Troubleshoot and diagnose equipment failures.
• Coordinate maintenance and repairs efficiently.

Skills

Problem-solving

Customer service

Technical knowledge of parking equipment

Communication

Microsoft Office

Computer networking knowledge

Job description

Overview

The role of Parking Equipment Support Engineer is available at NCP. We are looking for an Engineer to provide dedicated engineering expertise to support the NCP or Client sites Parking Equipment estate and associated systems.

Responsibilities

• Providing 2nd line Parking Equipment support both remotely and on-site, independently or with NCP Operations, Technology Service Desk colleagues, or third-party Service Engineers.
• Troubleshooting and diagnosing equipment and process failures, determining root cause, and implementing remedies.
• Reviewing and contributing to maintenance plans and workflow, serving as a repair coordinator for turnarounds/PPMs. Conducting post-maintenance monitoring to ensure repairs and changes are effective and of quality.
• Advising NCP Operations and Technology Service Desk on the best use and practice of equipment to enable efficient operation of parking equipment to reduce downtime.
• Creating and maintaining standard support documentation to cover parking equipment operation, engineering and technical knowledge transfer, and maintenance disciplines.
• Refurbishing equipment and ensuring part/assets stock is recorded and accurate on NCP's central equipment store.
• Building equipment, in readiness for projects. This includes end-to-end testing, ensuring equipment is fully operational before being installed on site.
• Creating processes for tasks in and around forward house. To ensure accountabilities for all tasks being carried out on a daily basis.
• Availability Monday to Sunday on a rota basis with overtime as and when required by the business and agreed with management.
• Competency in Parking Equipment (Nice to have), Microsoft Office and Windows OS, and a working knowledge of computer networking.
• Exceptional customer service skills, the ability to think logically, and enjoy problem-solving.
• The ideal candidate for this position will have a solid technical background in parking equipment support, the ability to work independently as well as part of a team, and excellent communication skills to interact with various stakeholders.