Arcade Supervisor

HB Leisure; Stoke-on-Trent; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading leisure operator based in the United Kingdom seeks an Arcade Supervisor to manage daily operations at the Alton Towers Arcade. The ideal candidate will lead a team, uphold safety and cleanliness standards, and drive performance and revenue through exceptional guest service. This role requires strong leadership skills and the ability to thrive in a fast-paced environment. Flexibility in working hours is essential to provide outstanding guest experiences.

Qualifications

• Must have strong leadership and communication skills.
• Experience in customer service or a similar leisure environment is essential.
• Must be reliable, energized, and possess a strong work ethic.
• Flexibility to work varied shifts including weekends and bank holidays is required.

Responsibilities

• Lead and support a team of Arcade Hosts while ensuring high performance.
• Maintain operational standards for safety, cleanliness, and guest-readiness.
• Manage stock and prize inventory for arcade operations.
• Troubleshoot machine faults and technical issues as they arise.
• Deliver exceptional guest service to create memorable experiences.
• Support recruitment, training, and onboarding of new team members.
• Drive revenue targets through strong leadership and guest engagement.

Skills

Strong leadership and communication skills

Experience in customer service or leisure operations

Positive, energetic, and hands-on approach

Reliability and strong work ethic

Ability to thrive in a fast-paced environment

Flexibility to work weekdays, weekends, and bank holidays

Job description

As an Arcade Supervisor, you will oversee the daily operation of the Alton Towers Arcade, ensuring both guests and team members have an exceptional experience. Your responsibilities will include:

Responsibilities

• Leading and supporting a team of Arcade Hosts: coaching, motivating, and ensuring high performance.
• Maintaining operational standards: ensuring games, machines, and the arcade environment are safe, clean, and guest-ready.
• Managing stock and prize inventory: monitoring levels, organising restocks, and maintaining accurate records.
• Handling machine faults and technical issues: troubleshooting where possible and escalating repairs to management or engineers.
• Delivering exceptional guest service: ensuring every visitor enjoys a fun, memorable experience.
• Supporting recruitment, training, and onboarding of new Arcade Hosts.
• Driving performance and daily revenue targets through strong leadership and guest engagement.

Qualifications

• Strong leadership and communication skills.
• Experience in customer service or leisure operations.
• A positive, energetic, and hands‑on approach.
• Reliability, honesty, and a strong work ethic.
• Ability to thrive in a fast‑paced environment.
• Flexibility to work weekdays, weekends, and bank holidays.
• Commitment to upholding company standards.

HB Leisure Ltd are seeking proactive, people‑focused leaders to join us as Arcade Supervisors at the Alton Towers Resort. This role is ideal for someone who thrives in a fast‑paced entertainment environment and enjoys motivating a team to deliver outstanding service.

Interested in leading a team in the UK's No.1 theme park? Excited by the idea of working in a historic, scenic location with over 200 years of heritage? Motivated by creating unforgettable guest experiences and driving operational excellence? This could be the perfect next step in your career.

HB Leisure is the global leader in skill games and amusements, operating in 29 countries and over 150 attractions worldwide. We partner with major industry brands and offer exciting opportunities for career growth – including the chance to work internationally.