Apprenticeships Programmes Support Officer

Arden University; Baginton; Remote; GBP 25,000 - 30,000; Full time

Job summary

A leading education institution in the UK is seeking an Apprenticeship Programme Support Officer to enhance the learner experience through direct support and administrative duties. This role offers the chance to work remotely, manage learner queries, and contribute to program quality. Ideal candidates will possess strong communication skills, attention to detail, and the ability to work under pressure, alongside competitive benefits.

Benefits

30 days holiday

Generous pension plan

Free education for employees

Healthcare Cashback

Additional competitive benefits

Qualifications

• Ability to manage expectations and relate to people at all levels.
• A sense of curiosity and willingness to ask questions.
• Good time management.

Responsibilities

• Provide direct learner support and handle queries.
• Manage a caseload of complaints and prepare data packs.
• Support program quality and enhance the learner experience.

Skills

Proficient in Microsoft Office

Excellent written and verbal communication skills

Excellent interpersonal skills

Attention to detail

Ability to work under pressure

Job description

Salary: £25,000 - £30,000 per annum

Employment type: Permanent

Hours per week: 37

Reporting into: Head of Apprenticeship Programmes

Department: Corporate Learning

Click here to read the full job description and view our excellent benefits here.

This role operates primarily on a remote working arrangement that will require little to no travel into our Coventry head office. Our working model arrangements are a non‑contractual benefit so please note that an Arden work location is added to our employment contracts.

About Arden University

We are an aspirational and multi‑award‑winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first‑choice university for career‑focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

Corporate Learning Team

We have a dedicated professional services team that works closely with learners, client partners and colleagues within the department, to make sure our apprenticeship programmes run smoothly and meet the highest standards.

Our Programme Support Officers are central to this. They handle the detail that keeps programmes on track: from managing learner queries and complaints to preparing accurate data packs for employers and supporting quality checks on teaching materials. It’s a role for someone who enjoys problem‑solving, staying organised under pressure, and communicating clearly with a wide range of stakeholders.

The Opportunity

At Arden University, we pride ourselves on being true innovators, disruptors and pioneers. Our focus is to promote life‑long learning and ensure that everyone, everywhere can access higher education. We are currently recruiting an Apprenticeship Programme Support Officer to join our Corporate Learning team here at Arden.

This is a varied role supporting the academic administration of higher apprenticeships. You’ll provide direct learner support through our Apprentice Support team mailbox on a rotational basis, ensuring queries are resolved promptly and professionally. You’ll also handle a caseload of complaints and prepare data packs on learner progress, organised by employer, for sharing with client partners via our Partnership Managers. In addition, you’ll take on wider responsibilities that contribute to programme quality and help enhance the overall learner experience.

About You

• Proficient in Microsoft Office, e‑mail and web.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills and ability to empathise, manage expectations and relate to people at all levels.
• Attention to detail.
• Ability to communicate with people on all levels, internally and externally.
• A sense of curiosity and willingness to ask questions in unusual cases.
• Excellent organisation skills.
• Ability to work to deadlines.
• Ability to work under pressure.
• Good time management.

Why Arden

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students’ journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday, with bank holidays on top, and we even put in Christmas closure.
• A generous Aviva pension plan, with contributions starting at 7%.
• PMI or Healthcare Cashback (dependent on role grade).
• Study any Arden course for free, with generous discount for all family and friends.
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education.
• Plus, other competitive benefits.

Arden’s values

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

Closing date

Sunday 14th December 2025

Interviews

6th - 8th January 2026

DBS statement

In our commitment to ensuring a safe and secure environment for all members of our community, we have established a policy that mandates the completion of a Disclosure and Barring Service (DBS) check for all new staff members joining roles that involve working with apprentices. This precautionary measure is in place to safeguard the well‑being of our apprentices and maintain the highest standards of security. To streamline the onboarding process and adhere to our safeguarding principles, it is imperative that the DBS check for any relevant new starter be initiated and completed before their scheduled start date.

Equity, diversity and inclusion

As an Equal Opportunity Employer, we recognise that often under‑represented candidates in the workplace are less likely to apply to roles unless they meet all skills and experience of the position. At Arden we celebrate diversity and are committed to creating a diverse and inclusive workplace, therefore we make sure that our recruitment and selection processes never discriminate based upon age, race, religion, disability, sex, sexual orientation, gender reassignment, marriage and civil partnership, or pregnancy, and actively welcome applications from all groups. So, if you want to be part of Arden and our journey, but you feel that you’re missing some of the skills or experience the role requires, then we encourage you to apply anyway as you may make a great candidate for this role or others!