Apprentice Operations Administrator

AFI group of companies; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading powered access company in the UK is seeking an Apprentice Administrator to help with various administrative tasks while working towards a Level 3 Business Administrator apprenticeship. Key responsibilities include handling customer inquiries, inputting sales orders, and ensuring compliance with procedures. The ideal candidate must demonstrate professionalism, good communication skills, and an ability to collaborate effectively. This role offers excellent benefits, including a profit share scheme, healthcare cash plan, and a Christmas bonus.

Benefits

25 days holiday plus statutory holidays

Profit share scheme

Employer contribution pension scheme

Death-in-Service benefit

Healthcare cash plan

Comprehensive employee benefits programme

Discretionary Christmas Bonus

Qualifications

• No prior experience required, but an interest in administration is beneficial.
• Must handle financial and learner personal information with care.

Responsibilities

• Complete tasks toward Level 3 Business Administrator apprenticeship.
• Handle sales and operational inquiries via various channels.
• Input customer sales orders and keep statuses updated.
• Place orders with suppliers for machinery and consumables.
• Plan transportation effectively in line with customer needs.
• Maintain and improve the website and health standards.
• General administration in compliance with in-house procedures.

Skills

Team player

Good telephone manner

Computer skills

Excellent communication skills

Attention to detail

Proactive attitude

Job description

As one of the largest and fastest-growing powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work. If you are looking for a fast-paced and rewarding career, we'd love to hear from you.

We will provide the successful applicant for this role with a structured programme of training, leading to a Level 3 Business Administrator apprenticeship standard, along with many other practical skills.

For this Apprentice Administrator role, the salary is based on the National Apprenticeship rate for the first 12 months, after which the rate is dependent on age.

About the Role

This opportunity includes varied tasks to build your skills and experience as an administrator, including:

• Work towards a Level 3 Business Administrator apprenticeship standard.
• Taking sales and operational enquiries and complaints via telephone, email, web chat and instant messaging, and liaising with the relevant personnel/departments in a friendly, helpful, and professional manner at all times.
• Inputting customer sales orders and ensuring that order statuses are always up to date on our systems and reports.
• Placing orders with our suppliers for new and used machinery, workshop consumables, and parts for our engineering team.
• Coordinating with the engineering teams effectively to ensure that the machines are progressing in line with customer requirements, communication, client support, telephony, inbound, outbound, order processing, IT literacy, and presentation, or as an administrator or admin assistant.
• Planning transportation in an efficient manner to meet customer requirements while ensuring the drivers' working time directive is adhered to.
• Maintaining and improving our website by adding and removing live adverts, updating the stock list, and providing ongoing ideas for improvement.
• Maintaining and improving health and safety standards within the depot office.
• General administration to ensure compliance with all in-house procedures are adhered to.

This Apprentice Administrator role would suit candidates with experience or an interest in developing their skills in the following areas: administration,

Benefits

• 25 days holiday, plus statutory holidays.
• Inclusion in a profit share scheme.
• An auto-enrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Opt-out available).
• Death-in-Service benefit of 2 x salary.
• Healthcare cash plan.
• MyAFI, a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work scheme, Aviva private medical insurance, and Holiday Trading, to name a few.
• Christmas Bonus Payment (Discretionary).

Requirements

• You must be a team player and take instruction well.
• You must have a good telephone manner and computer skills.
• You must be professional and comply with all aspects of Data Protection and GDPR at all times due to the fact that you will be handling financial and learner personal information.
• A keen eye for detail with a proactive attitude.
• As this is a customer-facing role, excellent communication skills and a friendly approach are a must.
• Timekeeping, using your initiative and ability to create ideas will be important aspects of the role, so you should be proficient at these skills.

Learn valuable skills and kick‑start your career with us - apply for this Apprentice Operations Administrator role today!