Apprentice Customer Service Specialist Level 3 - Nissan - Stockton-On-Tees (Apprenticeship)

GetMyFirstJob Ltd; Tees Valley; Hybrid; GBP 18,000 - 22,000; Full time

Job summary

A leading automotive company is offering an apprenticeship for a Customer Service Specialist in Tees Valley. This role includes rotating between sales and service teams, assisting customers, and participating in required training. Successful candidates will gain a Level 3 qualification and may secure a permanent position upon completion of the 15-18 month program.

Benefits

Employee car scheme

Many other staff benefits

Qualifications

• Must have required GCSE grades or equivalent.
• Interest in customer service and automotive industry is beneficial.

Responsibilities

• Provide top-tier service to customers by rotating between service and sales teams.
• Assist in vehicle sales and contribute to dealership's NPS target.
• Implement dealership standards and procedures to ensure high service quality.
• Maintain a clean and safe workplace, reporting any safety concerns.

Skills

Listening

Communication

Basic Writing

Telephone Skills

IT Skills

Education

GCSE grades 9-4/A*-C or Functional Skills Level 2 in Maths and English

Job description

Overview

This apprenticeship is delivered by Robert Bosch Ltd. This position offers the ideal candidate an opportunity to gain experience in both Sales Executive and Service Advisor roles, thus enhancing their skill set for greater versatility.

The role aims to:

• Provide top-tier service to customers by rotating between service and sales teams.


• Assist in vehicle sales and uphold exemplary front-of-house customer service.


• Contribute to the dealership's achievement of its NPS target.

Note: Specific responsibilities include:

• Implementing dealership standards and procedures to ensure consistently high service quality.


• Completing all service and sales duties efficiently and to customer satisfaction.


• Maintaining a clean and safe workplace, reporting any safety concerns promptly.


• Continuously developing skills in sales, service, and customer interaction.


• Participating in training courses as directed by management.


• Engaging fully in activities designed to complement apprenticeship training.


• Undertaking any additional tasks as requested by management.


• Adhering to the company's GDPR Policy when handling data.


• Attending all mandatory training sessions as specified by the company.


• Toward the end of the apprenticeship, all candidates will be expected to present a high-level project aimed at improving and addressing business needs.

Training

This apprenticeship is administered by Robert Bosch Ltd.

Upon successful completion, you will attain a Level 3 qualification as a Customer Service Specialist.

The program spans a duration of 15-18 months.

Training will be conducted remotely through webinars and supplemented by occasional in-person visits to your workplace.

Qualifications required

GCSE grades 9-4/A*-C or Functional Skills Level 2 in both Maths and English or equivalent.

If you do not have the required grades your application will not be considered.

Skills required

• Listening


• Communication


• Basic Writing


• Telephone


• IT


• No other specific skills are required, however an interest in customer service and the automotive industry would be beneficial.

Prospects

• Permanent role upon successful & satisfactory completion of the apprenticeship.


• Employee car scheme upon qualification and many other staff benefits.


• Possible future roles include: Trainee Sales Executive, Service Administration, Service Advisor, Parts Advisor

Qualification / Standard : ST0071 Customer service specialist
Duration 18months