Apprentice Customer Service Advisor

EE; Torpoint; On-site; GBP 22,000; Full time

Job summary

A leading telecommunications provider is offering a full-time apprenticeship role in customer service at their Torpoint location. Candidates will assist customers over the phone with various inquiries, receive on-the-job training, and complete an NVQ Level 2 in Customer Service. No prior experience is needed, just a friendly attitude and eagerness to learn. This role offers a competitive starting salary of £21,620, rising to £25,684 after the apprenticeship.

Benefits

Discounts on mobile and broadband packages

Discounts on tech products

Access to a private GP 24/7

Dedicated study day each week

Qualifications

• No prior experience required; training will be provided.
• Strong communication skills are essential.
• Ability to solve problems and build relationships.

Responsibilities

• Assist customers with billing questions and tech support.
• Complete a 15-month apprenticeship program.
• Learn to provide excellent customer service.

Skills

Great attitude

Friendly voice

Willingness to learn

Education

NVQ Level 2 in Customer Service

Job description

Where : EE Plymouth

Full time : Permanent

Salary : £21,620 per year

Start Date: 16th February 2026

Start your future with EE - Where your voice could be the start of something big

What's in it for you:

• A ? great ? starting salary of ? £ 21,620 rising to £25,684 after completion of the apprenticeship
• An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)

• Huge ? discounts of f your Mobile and Broadband packages, starting at £10 a month
• Huge d iscounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions
• Discount codes to give out to friends and family
• Support to carve your own career path. We're passionate about helping our people grow the career they want
• Online GP: Access to a private GP 24/7 for you and your immediate family

What you'll be doing:

At EE, we believe every interaction should be a positive one. You'll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You'll learn how to listen, solve problems, build relationships and deliver a great service.

As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE:

You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career.

At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here.

Ready to make your mark? Apply now and let's start building your future.