Apprentice Customer Service Advisor

Ee; Sunderland; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading telecommunications company in the UK is seeking enthusiastic individuals for an apprenticeship in customer service. You will assist customers with their accounts, learn on the job, and work towards an NVQ. The role offers a starting salary of £21,620 and includes various benefits such as private healthcare, discounts on company products, and career development support.

Benefits

Online GP access

Market leading paid carer's leave

Equalised family leave

Discounts on EE & BT products

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• No prior experience required; open to all backgrounds.
• Must be willing to learn and progress in career.

Responsibilities

• Assist customers with bills, contracts, and smartphone features.
• Provide exceptional personal service to customers.
• Participate in apprenticeship training to develop skills.

Skills

Charm

Enthusiasm

Energy

Talent

Ambition

Education

NVQ

Job description

Start date: Febuary 2026 onwards

Location: EE North Tyneside - Silver Fox Way, Newcastle upon Tyne NE27 0QJ

Salary: £21,620plusincentivesthroughout the year

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.

Join ourmulti award winningApprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone.

You can come fromany backgroundand all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards anNVQand enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than ateamat EE; we are afamily, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional andpersonalservice every single time.

Your Future With Us

We arepassionateabout helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Wondering If You’re What We’re Looking For?

We believe in a completelypersonalenvironment, where you’re treated like you want to be treated. We’recommittedto working together to build acommunitywhere everyone feels they belong. Whatever yourage,race,sexuality,disability,religionorgenderidentity, we recognise andcelebrateour differences and embracediversityat all levels. Everyone iswelcomeat EE.

What's in it for you?

• Being part of the EE family brings a huge number of benefits including the below:
• A great starting salary of £21,620.00 per year
• Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family leave - Equalised maternity, paternity and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband - Saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
• Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

What Are You Waiting For?

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!