Apprentice Business Excellence Executive - London

Compass Group UK & I - Apprenticeship Program; Remote; GBP 30,000; Full time

Job summary

A prominent hospitality organization is seeking an Apprentice Business Excellence Executive in London. You will assist in managing operating standards and enhancing guest experiences at major venues. The ideal candidate has a strong attention to detail and excellent communication skills, with no prior experience required as training will be provided. This role offers a competitive salary of £30,000 per year and various benefits including support for travel, health checking, a pension scheme, and ongoing development.

Benefits

Financial wellbeing programme

Free annual healthcare check

Discounted health cash plan

Pension scheme

Employee Assistance Programme

Holiday purchase scheme

Sharebuy Scheme

Ongoing training & development

Qualifications

• Strong understanding of compliance and operational standards.
• Excellent communicator capable of influencing teams.
• Adaptability and guest-centric mindset are essential.

Responsibilities

• Enhance guest experience through effective operating procedures.
• Support measurement of compliance through review processes.
• Travel to venues and provide constructive feedback.

Skills

Attention to detail

Excellent communication

Organizational skills

Problem-solving

Familiarity with digital tools

Education

Understanding of compliance and operational standards

Job description

• Job Title: Apprentice Business Excellence Executive - London
• Salary/Hourly Rate: 30,000 per year
• Location: Remote
• Reporting to: Head of Business Excellence
• Hours/working pattern: 40 hours per week, 5 out of 7 days
• Contractual Requirements: Candidates must be aged 18+

Levy Business Excellence are looking to recruit a Business Excellence Executive to assist with the continuous management of our set of operating standards known within Levy as Signatures. Working to align consistency to our operation and processes.

We have fantastic and varied venues that we work across and support, from world famous football grounds such as Tottenham Hotspur to Villa park. Other amazing venues include Wimbledon, the O2 and the SEC in Glasgow.

You will report into the Head of Business Excellence and Business Excellence Managers working together to continually enhance guest and team member experience and our pursuit of excellence.

In return we will offer not only a great package but lots of support and training with the opportunity to progress (at Levy the world is your oyster!)

You do not need to have any experience to apply for this vacancy as full training will be provided as part of the apprenticeship!

On completion of the Apprenticeship you will achieve the Business Administration L3 and become a qualified Administrator

Role of Business Excellence Executive in a nutshell

• To continually enhance guest experience and pursuit of excellence through delivery of clearly communicated, effective and updated company operating procedures (known in Levy as Signatures)
• Support in measuring compliance of operating standards through In Pursuit of Excellence (IPOE) review process
• Operational day visits to give constructive feedback to our venue managers
• Coach and support venues in implementation and maintaining of standards
• Support in optimising our Paperless system for venue teams
• Demonstrate and deliver our Levy vision and values with integrity
• Align standards to our fast-paced business to keep Levy ahead of competitors

Travel to our amazing venues across the UK and Ireland - travel costs covered as part of the package.

Our ideal Apprentice will:

• Strong attention to detail.
• Excellent communication and coaching skills.
• Organisational skills for managing multiple venues.
• Problem-solving and adaptability.
• Familiarity with digital tools.
• Integrity and alignment with Levy’s vision and values.

The ideal candidate will have experience in hospitality or venue operations, with a strong understanding of compliance and operational standards. They will be an excellent communicator, capable of influencing teams and driving continuous improvement. Analytical skills, adaptability, and a guest-centric mindset are essential. Desirable qualities include project management experience and data analysis. Flexibility for travel and alignment with Levy’s values are key.

Benefits

• Financial wellbeing programme and preferred rates on salary finance products
• Aviva Digicare - Free annual healthcare check
• Medicash - Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical and Consultant appointments for you and your family.
• Pension scheme and Life Assurance
• Employee Assistance Programme
• Holiday purchase scheme
• Sharebuy Scheme
• Recognition awards including Be a Star peer recognition and Long Service Awards
• Employee networks created and led by employees for employees
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment, Health &Wellbeing and Travel discounts
• Shopping discounts - Save up to 15%at high street and online stores by purchasing Shopping Cards
• Vodafone discounts
• On-going training & development and career pathway

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet.

Trusted by some of the worlds most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.