Apprentice Administrator - Single Point of Access | Homerton Healthcare NHS Foundation Trust

Homerton University Hospital NHS Foundation Trust; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in London is seeking an experienced Administrator. The successful candidate will provide administrative support to Adult Community Nurses, process referrals, and manage a high-volume workload in a busy environment. Strong administrative and IT skills are essential for this role, along with a professional telephone manner. This position offers the opportunity to work within a dynamic team committed to providing quality health services.

Qualifications

• Demonstrable experience in administrative roles.
• Ability to manage workload effectively in a busy environment.
• Strong communication skills and ability to work both independently and in a team.

Responsibilities

• Provide administrative support to Adult Community Nurses.
• Run an efficient messaging service and process referrals.
• Maintain stationery and stock levels and place orders.

Skills

Strong administrative skills

IT skills

Ability to manage high-volume workload

Effective communication

Professional telephone manner

Job description

Overview

We are looking for an experienced Administrator to work within the Single Point of Access Admin Team. The post holder must be adaptable and enjoy working in a challenging and busy environment. The ideal candidate should be able to manage large volumes of incoming calls whilst maintaining a pleasant and professional telephone manner.

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving Hackney, East London, The City and beyond. The Trust provides hospital and community health services, including services out of St Leonard's Hospital and the Mary Seacole Nursing Home. The Trust is committed to equality, inclusion, and staff development. The advert closes on Monday 15 Sep 2025.

Responsibilities

You will be providing high standard administrative support to the Adult Community Nurses including the Clinical Assessment Team, District Nurses, Community Matrons, Specialist Nurses, Service Users, and external Multi Agencies. The role involves running an efficient messaging service and processing referrals. You should be a good team player, possess strong administrative and IT skills, and have the ability to manage your own workload. Additional tasks include maintaining and auditing stationery and stock levels, and placing replenishment orders which may include medical equipment and pharmaceutical products.

Refer to the Job Description and Person Specification for detailed information. View the attachment(s) on this page for the full documents. The person specification below outlines the criteria against which your application form will be assessed (not the full specification).

Qualifications and Skills

• Strong administrative and IT skills
• Ability to manage a high-volume workload in a busy environment
• Good team player with the ability to work independently
• Professional telephone manner and effective communication

Additional Information

Homerton is included on HSJ & Nursing Times Best Places to Work list. We are committed to Fair Recruitment Standards and to ensuring all applicants are treated fairly.