apprentice

Arcelormittal; Salford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading steel service company in Salford is offering an apprenticeship in sales administration. The role involves supporting the sales team with various administrative duties, ensuring customer orders are processed efficiently, and engaging with new customers. Candidates should have GCSEs in English and Maths, alongside strong communication and IT skills. This position provides valuable training in sales processes and customer relationship management.

Qualifications

• GCSE in English and Maths with passing grades.
• Strong communication and IT skills are essential.
• Must demonstrate teamwork and attention to detail.

Responsibilities

• Assist with sales administrative duties and support the sales team.
• Raise sales orders and coordinate with production planning.
• Engage with new customers and ensure efficient processing of orders.

Skills

Communication skills

IT skills

Attention to detail

Team working

Punctual

Conscientious

Education

GCSE in English (grade Pass)

GCSE in Maths (grade Pass)

Job description

The apprentice will undertake a range of sales administrative duties and support the sales team in all activities, ensuring that the administrative processes required to fulfil customer orders are efficiently dealt with, whilst following all HS&E guidance. In-depth training will be provided in all sales areas.,

Responsibilities

• Follow the AMDS Health & Safety policies and procedures reporting any safety issues or breaches of the rules.
• Assist with the collation of Test Certificates daily.
• Raise sales orders and pass onto production planning for allocation and planning.
• Work closely with designated sales executives supporting them in customer relationships and the recruitment of business.
• Engaging with new customers and contacts.
• Ensure that the administrative processes required to fulfil customer orders is organised and carried out efficiently, i.e. orders, reply to enquiries related to lead times and stocks whenever appropriate.
• Highlight to line manager any stock problems that arise.
• Check that all documentation / information received from the customer is clear, precise and acceptable in terms of quantity, size/gauge, specifications, price, delivery dates etc.
• Any other duties as required by the business., Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate 'tone of voice' in all communications, including written and digital, that reflect the organisation's brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer's point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Company Overview

ArcelorMittal Steel Service Centres Europe specialises in the processing of flat carbon steel to meet customer needs for product characteristics, shape, and dimensions. Offering comprehensive range of steel grades and services bespoke service solutions to meet specific needs.

Qualifications

• GCSE in: English (grade Pass)
• GCSE in: Maths (grade Pass)
• Communication skills
• IT skills
• Attention to detail
• Team working
• Punctual
• Conscientious
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.