Appointment Executive

Osborne Appointments; Letchworth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-established mobility solutions provider in Letchworth is seeking an Appointment Executive to join their bookings team. The role involves making high-volume outbound calls to book appointments and demos while maintaining strong client relationships. Candidates should have excellent communication skills and experience in target-driven environments. This full-time position has a basic salary of £25,000, with potential earnings of £35,000 including commission. On-site parking and a friendly team environment are also offered.

Benefits

Monthly reward scheme

On-site parking

Regular team events

Qualifications

• Experience in a target- or KPI-driven environment.
• Ability to handle high volumes of rejection positively.

Responsibilities

• Make high-volume outbound calls to book appointments.
• Handle inbound enquiries and follow-up calls.
• Ask targeted questions to qualify customer interest.
• Build and maintain strong client relationships.
• Manage diaries and appointment schedules accurately.
• Achieve personal and team KPIs and targets.
• Keep CRM systems updated with accurate details.

Skills

Confident communication

Rapport-building skills

Customer service focus

Experience in KPI-driven environments

Proficiency in Microsoft Office

Resilience

Proactive mindset

Job description

Appointment Executive

Location: Letchworth
Salary: £25,000 basic + commission (OTE £35,000)
Job Type: Full Time (potential to consider part time in future)

About our client

Our client is a well‑established provider of bespoke mobility products, delivering high‑quality solutions to customers across the UK. They pride themselves on exceptional customer service and are seeking an Appointment Executive to join their busy, supportive bookings team. This B2B‑focused role is ideal for someone confident making outbound calls and building relationships with clients.

Details

Monday to Thursday 08:30‑17:00, Friday 08:30‑15:00
£25,000 basic salary
Commission structure taking your on‑target earnings to £35,000
Monthly reward scheme – up to £400 extra per month based on team targets
On‑site parking
Potential option to move to part time after the initial period
Friendly, team‑focused working environment with regular events

Responsibilities

• Making high‑volume outbound calls to existing and potential business customers to book appointments and demos
• Handling inbound enquiries and follow‑up calls
• Asking targeted questions to qualify customer interest and suitability
• Building rapport and maintaining strong client relationships
• Managing diaries and appointment schedules accurately
• Achieving personal and team KPIs and targets
• Keeping CRM systems up to date with accurate customer details and outcomes

What We're Looking For

• Confident communicator with excellent rapport‑building skills over the phone
• Strong customer service focus with a professional, personable approach
• Experience working in target‑ or KPI‑driven environments
• Resilient and able to handle high volumes of rejection positively
• Comfortable using Microsoft Office and internal CRM systems
• Motivated, proactive, and results‑oriented

If you are interested in this role, please apply today with your CV.