Applications Support Analyst

NHS National Services Scotland; Bothwell; On-site; GBP 25,000 - 35,000; Full time

Job summary

A health service organization in Bothwell is seeking a dedicated support specialist to assist with Digital systems maintenance. Responsibilities include troubleshooting, providing user support, and generating technical reports. The ideal candidate will have HND-level education or relevant experience in a technical support role, with proficiency in Microsoft tools and strong communication skills. This is a permanent, full-time position with competitive benefits including annual leave and membership in the NHS Pension Scheme.

Benefits

27 days annual leave

NHS Pension Scheme membership

Paid sick leave

Employee counselling services

Qualifications

• Educated to HND level or have significant experience in a technical support role.
• Strong communication skills and empathy with staff.
• Proven track record in support of TCP/IP networks.

Responsibilities

• Provide application support for key Digital based systems.
• Assist in the day-to-day maintenance of Digital systems.
• Provide advice and support to users.

Skills

Windows

Microsoft Office

Communication

Planning and Organising

Teamwork

Education

HND level or equivalent experience

Tools

MS SQL Server

Unix

Job description

The Role

To provide application support for key Digital based systems within NHS Lanarkshire. Predominantly, but not solely, covering the following services:

• Microsoft 365 (M365) tenant/estate including all M365 business components used within the organisation both current and future including, but not limited to, key business office components such as Outlook, Word, Excel, PowerPoint, Access, PowerPoint, and Visio
• Collaboration tools components such as Teams and SharePoint
• Wider cloud based components such as OneDrive and Azure cloud computing service
• M365 related Clinical Diagnostic Service components
• M365 related Patient Management Service components
• M365 related Clinical Support Service components

The post holder will be responsible for assisting in the day‑to‑day maintenance of Digital systems, to troubleshoot technical problems and assist in providing technical reports in respect of system performance to the direct line manager of the team.

The post holder will provide advice and support to the users who use a service supported by Digital.

The post holder will provide a point of contact for Digital for service related matters.

NHS Lanarkshire

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

What we'll need you to bring

The post holder will be educated to HND level or have significant experience in a technical support role within an information technology department and/or possess employment experience in a health service systems technologist role.

The post requires an individual who demonstrates a high level of technical and communication skills in all or most of the following areas.

• Windows
• Exchange
• Microsoft Office
• Unix
• MS SQL Server
• Planning and Organising: Ability to manage workload, prioritise and assist in completion of routine and project workloads
• Communication: Proven skills of empathy with staff; good communication and inter‑personal skills
• Teamwork: Demonstrate ability to work effectively in a team with both technical and user colleagues
• Full, valid UK/EU/EEA drivers licence (Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence)

It would be great if you also have

• Qualified in an IT related subject
• Proven track record in the support of TCP/IP networks and MS Windows server operating systems; working knowledge of Microsoft Active Directory
• Detailed knowledge in the management and support techniques required to maintain Microsoft products that include operating systems and SQL Server as well as the MS Office suite of applications
• Knowledge of applications used within Healthcare
• Knowledge of project management methods and principles
• Ability to work as a team player as well as on own initiative to achieve targets set by the IT Helpdesk or IT Management

Contract type

Permanent

Full time

37 hours

Location and Working Pattern

This role will be based in M365 within Kirklands – NHSL Headquarters. The working pattern for this role will be confirmed by the hiring manager. While this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.

Looking to find out more?

If you’re looking to find out more, then we would love to hear from you!

Please contact Thomas McCann on [e-mail], GP IT Support & Facilitation Analyst.

For enquiries regarding the application form or recruitment process, please contact Lynn Deas, Recruitment Administrator on [e-mail] (Please remember to include the job title and reference number in your email).

Why NHS Lanarkshire?

Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Benefits

• Minimum of 27 days annual leave increasing with length of service
• Minimum of 8 days of public holidays
• Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
• Paid sick leave increasing with length of service
• Occupational health services
• Employee counselling services
• Work‑life balance policies and procedures

NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

Further Information

For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.

Additional Information for Applicants

Posts close at midnight on the indicated date. However, if there is a high level of interest in this position, we may close the advert once sufficient applications are received. Please complete and submit your application early.

For help to complete an application on Jobtrain, please follow the link https://www.careers.nhs.scot/how-to-apply/application-process/

Please check your e‑mail regularly (including junk & spam folders) as well as your Jobtrain account for updates.

We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain.

Once you have submitted your application form you will be unable to make any amendments.

Right to Work within the UK

NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.

We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk.

Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.

Please note that all Band 1 and Band 2 posts are not eligible for sponsorship through the Skilled Worker route.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent—regardless of race, disability, gender, sexual orientation, or care experience or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third‑party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.