Applications Support Analyst

NFP; Birmingham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance support company is looking for an Applications Support Analyst to join their growing Technology team in Birmingham. The successful candidate will manage application-related support and change requests in a fast-paced environment. Key responsibilities include providing end-user support, troubleshooting, and logging incidents with enterprise-level systems. Ideal candidates will have knowledge of the Acturis platform and excellent problem-solving skills. The role offers a hybrid work model and extensive employee benefits.

Benefits

Matched employer pension contributions

Comprehensive Private healthcare

Generous annual leave allowance

Opportunities for hybrid working

Employee social events

Qualifications

• Experience in supporting end users, especially in insurance.
• Strong troubleshooting skills with escalation as needed.
• Knowledge of the Acturis platform and data structures.

Responsibilities

• Support employees via phone and other channels.
• Assist with application issues and business integrations.
• Log and manage incidents with ticketing systems.
• Support application integration and onboarding during acquisitions.

Skills

End user support in insurance

Troubleshooting

Acturis platform knowledge

Enterprise service desk systems

Excellent communication skills

Problem-solving

Training others

Job description

We’re hiring for an Applications Support Analyst to support our growing Technology team!

We are recruiting for an Applications Support Analyst to support our core insurance platforms, ensuring seamless operations across the business. Working within a dynamic environment and closely with the Senior Analyst, the successful candidate will be the first point of contact for application‑related support and change requests, particularly within insurance broker management systems.

We’re looking for someone with:

• Experience supporting end users including insurance accounts, claims and finance handlers
• Troubleshooting skills with escalation to third‑party providers as needed
• Strong Acturis platform knowledge and understanding of data structures desirable
• Proficiency with enterprise‑level service desk systems
• Excellent communication, customer service and problem‑solving skills
• Ability to train others, share knowledge, take initiative and work dependably

Using these skills, you’ll be:

• Supporting employees via phone, in‑person, or other channels, ensuring excellent service and thorough documentation
• Assisting with application issues, future acquisitions and business integrations
• Logging and managing incidents and service requests using enterprise‑level ticketing systems
• Supporting application integration, data migration and onboarding processes during acquisitions

Who is NFP?

With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialises in helping businesses in four core areas:

• Insurance (helping them manage key risks)
• Health and safety (supporting them to create a safer workplace for their employees)
• Employee benefits (helping them reward their people more effectively)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)

What you’ll love about working here

• Working in a dynamic, fast‑paced organisation in an exciting industry
• The opportunity to do globally impactful work from day one
• Learning from industry and business line specialists with decades of experience
• A huge variety of projects to work on and challenges to solve
• Our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
• A rich suite of employee benefits and out‑of‑work perks

The great benefits we offer:

Finances

It’s important to know you’re paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind.

• Matched employer pension contributions
• Life Assurance and Group Income Protection
• Lifestyle discounts for well‑known brands

Work‑life balance

We appreciate the importance of your life outside of work and the benefits of an effective work‑life balance. That’s why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.

• Opportunity for hybrid working
• Generous annual leave allowance

Health and wellbeing

We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.

• Comprehensive Private healthcare
• Healthcare cash plan
• Additional days off throughout the year to focus on your wellbeing

Charity and community work

At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you’ll be able to join us in making a real difference.

• Numerous charity fundraising challenges and events throughout the year
• Opportunities to volunteer and give back to the community
• Award‑winning apprenticeship program, helping local schoolchildren take their first steps into the world of work

Social

It’s not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.

• Two large employee events every year for summer and Christmas
• Enjoy out‑of‑work events and socials to get to know your team better
• Good office locations with plenty of opportunity to socialise outside of work

Inclusion and belonging

We’re proud holders of Insurance Business Magazine’s 5‑Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement.

• A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
• Inclusive policies and procedures to ensure all of our people are treated fairly
• Access to Business Resource Groups that can support with multiple key challenges

NFP and You… Better Together!

NFP is an inclusive Equal Employment Opportunity employer.