Applications Service Manager | St George's University Hospitals NHS Foundation Trust

st georges nhs trust; Tooting; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major healthcare provider in Tooting seeks a skilled individual for service management within the IDT Applications Team. You will oversee the efficient functioning of various processes in application services. Key responsibilities include managing service requests throughout their lifecycle, ensuring quality service delivery, and leading vital areas such as business continuity and disaster recovery planning. This position is critical for providing high-quality healthcare services in the region, contributing to effective processes and standards.

Responsibilities

• Responsible for efficient service management of IDT Applications Team.
• Lead service management throughout the applications lifecycle.
• Own disaster recovery plan and business continuity planning.

Job description

The post holder will be responsible for:

• Service Management:
  • To be responsible for the provision of an efficient service for the IDT Applications Team, ensuring that processes are effective, integrated and in line with Trust standards.
  • Continually review the service provided and monitor demand‑capacity and throughput. Develop and provide reports to various management groups as needed.
  • Work closely with all managers within the Team to deliver the Applications and Clinical Systems service. Ensure that there is a structured process for throughput of work requests for both projects and BAU, and that these are allocated and assigned appropriately with consideration of all priorities.
  • Work with all the managers within the team regarding any issues of quality of service within the Applications Teams or with suppliers, liaising with other IDT teams and stakeholders as needed. Support the HoA&CS and the ADM in managing suppliers and their contracts.
  • TDA and CAB: Representing the Applications and Clinical Teams at the Technical Design Authority and Change Advisory Board meetings to ensure that appropriate processes are followed.
• Service Management through the Applications Lifecycle for Applications projects and BAU:
  • Lead the service management of all requests through the lifecycle for the Applications and Clinical Systems Department and the teams.
  • Ensuring the smooth running of the service with oversight of queues, managing throughput of tickets through all teams, liaising with stakeholders and other IDT teams and colleagues as needed for resolution of tickets.
  • Ensuring that the Service Desk system meets the needs of the Applications teams, liaising with the Service Desk team where needed.
  • Own the Business Continuity Planning (BCP) for the Applications teams, contributing to the development of business continuity plans for clinical services and the rest of IDT.
  • Own and manage the disaster recovery plan for the Applications Team, linking in with suppliers, other IDT teams, Trust Emergency Planning teams and clinical and operational services as needed.
  • Provide support for the management of Applications procurement and contract management: developing specifications; managing supplier responses; supplier SLA management.
  • Risk and Issue management: monitoring the Trust Risk Register for Applications-related risks, liaising with Clinical Services to understand risks raised, and with internal Applications.

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000‑strong workforce.

***The above Main duties is not an exhaustive list for the role, please refer to attached Job description for full details for the role ***

Previous applicants need not apply

This advert closes on Saturday 10 Jan 2026