Applications Lead

Bath & North East Somerset Council; Bristol; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A local government authority in Bristol is seeking an experienced IT Application Lead to oversee the development and support of Liquidlogic applications. You will collaborate with stakeholders, ensure system reliability, and manage multiple projects. The role offers a competitive salary, a generous holiday allowance, and flexible working arrangements, including the possibility to work from home four days a week.

Benefits

Competitive salary

Generous holiday allowance

Flexible working arrangements

Employee Assistance Programme

Qualifications

• Experience supporting and developing the LiquidLogic product.
• Excellent problem-solving skills.
• Familiarity with strong change management processes.

Responsibilities

• Collaborate with stakeholders to understand business requirements.
• Ensure the reliability and security of application systems.
• Manage escalations to external suppliers.

Skills

Understanding of Social Care and Education

Problem-solving skills

Knowledge of ITIL frameworks

Customer-focused communication

Project management

Change management processes

Job description

Overview

At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives.

An opportunity has arisen to join our IT Applications Liquidlogic team supporting our social care & education applications. We provide a professional, proactive and responsive IT service to end users of our suite of Liquidlogic Applications. We are looking for an experienced IT Application Lead to oversee the development, continuous improvement and support of our Liquidlogic applications primarily our EYES and NEET systems.

Responsibilities

• Collaborate with stakeholders to understand business requirements and translate them into technical solutions.
• Ensure the reliability, performance and security of application systems.
• Develop and enforce best practices and standards for application development and management.
• Provide technical guidance, tailored training and mentorship to team members.
• Manage escalations to external suppliers, monitor responses and follow issues through to resolution.

Qualifications and Experience

• Good understanding of Social Care and Education and experience supporting and developing the LiquidLogic product.
• Excellent problem-solving skills.
• In-depth knowledge of ITIL frameworks and best practices.
• Customer-focused with strong communication and interpersonal skills.
• Ability to manage multiple projects and priorities, using initiative and a passion for process improvement.
• Familiarity with strong change management processes and the ability to lead on system upgrades and new developments.

Working Arrangements

Your main place of work will be the award-winning, modern Civic Centre in Keynsham, halfway between Bath and Bristol, easily accessible by car or public transport. A train station is a 5-minute walk away. We operate a flexible working policy with the option to work at other sites or at home 4 days per week, with our office day each Monday for team working.

Benefits

• Competitive salary and generous holiday allowance with the option to purchase up to 12 additional days.
• Special leave provisions and employer contribution pension scheme.
• Comprehensive Employee Assistance Programme, flexible working, career development, employee volunteering schemes and access to discounted activities, salary sacrifice schemes and days out.

Other Requirements

• This is a Public Services Network (PSN) role and requires a Basic Disclosure check and 3 years’ verification of employment history.
• Please note that a Basic DBS Check is required for this role.
• Safeguarding Statement: the Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. An Enhanced DBS check may be required for roles involving children or vulnerable groups.

To discuss the role or for more details, please contact Sara O’Donnell, Applications Manager, on [e-mail] or call 01225395896. Interview date: TBC. This advert may close earlier than the stated closing date due to high demand. Previous applicants need not apply. No Agencies Please.

About Bath and North East Somerset Council: We aspire to have a diverse and inclusive workplace and encourage suitably qualified applicants from a wide range of backgrounds to apply. We are an equal opportunities employer and provide support for work-life balance and flexible working arrangements where possible.