Application Support Technician

Network Talent; Remote; GBP 34,000 - 40,000; Full time

Job summary

A leading MedTech company in the UK is seeking an Application Support Technician to provide remote IT support and maintain applications for clients primarily in healthcare settings. Ideal candidates will have over 3 years of technical support experience, familiarity with deploying applications through Apple & Google Play stores, and a commitment to outstanding customer service. The position offers a salary up to £40,000, a 10% annual bonus, and additional benefits such as share options and generous annual leave.

Benefits

10% annual bonus

Shares options after probation

25 days annual leave plus bank holidays

Pension options

Qualifications

• 3+ years experience in a role providing technical support to clients.
• Experience supporting users in the healthcare industry would be a plus.
• Experience deploying and managing applications through Apple & Google Play stores.

Responsibilities

• Deliver IT support to new & existing customers, both in-person and virtually.
• Ensure customer service standards are met with every case.
• Work closely with internal teams to resolve service issues.
• Provide insight into creation, review and improvements of system documentation.
• Assist in testing new versions of the product.
• Support internal staff with technical assistance.
• Ongoing IT system maintenance & health checks.

Skills

Technical support

Customer service

Experience in healthcare

Application management

Job description

Application Support Technician

Our client is a global MedTech platform that leverages AI to quickly & efficiently assess patients in a range of clinical settings, care homes & hospitals. They have won multiple awards & experienced high levels of growth over recent years and, as such, are looking for an Application Support Technician to join their UK team.

Working closely with a range of clients and internal staff, the Application Support Technician will be responsible for delivering IT support and ongoing maintenance, whilst providing first-class customer service.

This is a fully remote position for candidates based in the UK.

Responsibilities

• Deliver IT support to new & existing customers, both in-person and virtually
• Ensure customer service standards are met with every case
• Work closely with internal teams (Quality Assurance and Development) to resolve service issues
• Provide insight into creation, review and improvements of system documentation and client training
• Assist in testing new versions of the product and provide insight into improvements
• Support internal staff with technical assistance
• Ongoing IT system maintenance & health checks

The Successful Candidate

• 3+ years experience in a role providing technical support to clients would be ideal
• Experience supporting users in the healthcare industry would be a plus
• Experience deploying and managing applications through Apple & Google Play stores is also ideal
• Based in the UK

Application Support Technician Package

• Basic salary : up to £40,000
• 10% annual bonus
• Shares options after probation period completion
• 25 days annual leave plus bank holidays
• Pension options