Application Support Engineer - South Manchester)

Cathcart Associates; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A market leading SaaS firm in Manchester seeks a 3rd Line Support Engineer to lead installations and provide advanced support for bespoke applications. The role requires experience with SaaS solutions and troubleshooting complex issues. This position offers a generous hybrid working policy and market-leading benefits.

Benefits

Generous hybrid working policy

Market leading pension

Generous bonus

Qualifications

• Experience installing, migrating, and configuring SaaS applications.
• Ability to troubleshoot complex issues in operational support and project work.

Responsibilities

• Lead installations, upgrades, and configuration of bespoke solutions.
• Act as a senior escalation point for technical incidents.
• Troubleshoot server, software, and compatibility challenges.

Skills

SaaS applications

Troubleshooting

Documentation

Server management

Job description

We are looking for a 3rd Line support engineer / infrastructure engineer to join our market leading SaaS client. This is a customer facing role supporting a range of bespoke applications, both hosted and on prem, where you will need demonstrable experience installing, migrating and configuring SaaS applications.

You will need experience troubleshooting complex issues in both an operational support role and for new project work.

Key responsibilities

• Lead installations, upgrades, and configuration of bespoke solutions in client environments, coordinating closely with internal teams
• Act as a senior escalation point, providing expert level support and taking full ownership of advanced technical incidents
• Troubleshoot and resolve complex server, software, and compatibility challenges
• Build and maintain detailed documentation for processes, configurations, and deployments to support knowledge sharing

It\'s a small team, and they want really passionate technologists with a genuine interest infrastructure. They have an excellent reputation as an employer with a very low turnover as staff because people really enjoy working there. They offer a very generous hybrid working policy with only a few days a month in the office required, as well as market leading pension and benefits as well as a generous bonus.