Application Support Engineer

Proactive.IT Appointments Limited; Bristol; Hybrid; GBP 32,000 - 37,000; Full time

Job summary

An employment agency seeks an Application Support Engineer with strong data analysis skills in Bristol, UK. The ideal candidate will provide 1st and 2nd line support for automation and low-code platforms. Key responsibilities include diagnosing application issues, managing incidents, and communicating effectively with customers. This role offers a salary of up to £37,000 and hybrid working flexibility, making it a great opportunity to advance in data-driven application support.

Benefits

Competitive salary

Hybrid working flexibility

Collaborative technical environment

Qualifications

• Background in Application Support, Software Support, or Technical Support.
• Strong analytical and problem-solving skills, particularly around data issues.
• Hands-on experience working with data (e.g., validating records, using Excel/CSV files).
• Confident communicator, able to explain data and technical issues to non-technical users.

Responsibilities

• Provide 1st/2nd line application support for automation and low-code platforms.
• Investigate incidents by analysing data records, logs, and error messages.
• Identify and resolve data-related issues such as validation errors.
• Support customers with data-driven application issues.

Skills

Application Support

Analytical skills

Problem-solving

Data validation

Communication

Tools

Excel

SQL

Job description

Overview

11360SR • £32k – 37k per year

Application Support Engineer – Intelligent Automation

Hybrid – Bedford (UK)

Up to £37,000 + benefits

Our client is looking for an Application Support Engineer with a strong data-focused mindset to support intelligent automation and low-code platforms used by enterprise customers.

This role is ideal for someone from an application or software support background who regularly works with data, records, databases, and system outputs as part of troubleshooting and customer support.

The Role

You’ll act as a technical point of contact for customers, diagnosing application issues with a particular focus on data accuracy, structure, and flow through systems.

Key responsibilities include:

• Providing 1st / 2nd line application support for automation and low-code platforms
• Investigating incidents by analysing data records, logs, system outputs, and error messages
• Identifying and resolving data-related issues such as validation errors, incorrect mappings, or corrupted records
• Querying, filtering, and validating data to support root-cause analysis
• Supporting customers with data-driven application issues, explaining findings clearly
• Working with internal technical teams to resolve complex data or configuration problems
• Managing incidents and service requests in line with SLA targets
• Applying configuration changes, system updates, and fixes where required
• Maintaining detailed case notes and contributing to knowledge bases and data-related documentation

What We’re Looking For

Essential experience:

• Background in Application Support, Software Support, or Technical Support
• Strong analytical and problem-solving skills, particularly around data issues
• Hands-on experience working with data (e.g. validating records, using Excel/CSV files, querying systems, or basic SQL)
• Understanding how data flows through applications, forms, workflows, or integrations
• Confident communicator, able to explain data and technical issues to non-technical users
• Experience working in an IT service or SLA-driven environment

Desirable (not essential):

• Basic SQL or database experience
• Exposure to APIs, JSON, or data integrations
• Experience with low-code platforms, automation tools, or workflow systems
• Knowledge of ITIL / service management processes
• Familiarity with JavaScript, Python, or similar scripting languages

Location & Working Pattern

• Hybrid working model
• Office location: Bedford
• UK-based candidates only (security clearance required)

What’s On Offer

• Salary up to £37,000, depending on experience
• Hybrid flexibility
• Opportunity to develop deeper skills in data-driven application support and automation technologies
• Supportive, collaborative technical environment

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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