Application Support Engineer

Proactive.IT Appointments Limited; Bedford; Hybrid; GBP 31,000 - 37,000; Full time

Job summary

A technology recruitment agency is seeking an Application Support Engineer to provide crucial support for intelligent automation platforms. The role focuses on diagnosing application issues, primarily data-related, and requires strong analytical skills. Ideal candidates will have a background in application support with experience in data validation and problem-solving. This position offers a hybrid working model and a salary up to £37,000, alongside opportunities for professional development in automation technologies.

Benefits

Hybrid flexibility

Opportunity for skill development

Supportive technical environment

Qualifications

• Experience in Application Support, Software Support, or Technical Support.
• Hands-on experience with data validation and querying.
• Confident communicator to non-technical users.

Responsibilities

• Provide 1st/2nd line application support for automation platforms.
• Investigate incidents by analyzing data records.
• Identify and resolve data-related issues.

Skills

Analytical skills

Problem-solving skills

Communication

Data validation

Tools

Excel

Basic SQL

APIs

Job description

11360SR
£32k – 37k per year

️ Application Support Engineer – Intelligent Automation

Hybrid – Bedford (UK)

Up to £37,000 + benefits

Our client is looking for an Application Support Engineer with a strong data-focused mindset to support intelligent automation and low-code platforms used by enterprise customers.

This role is ideal for someone from an application or software support background who regularly works with data, records, databases, and system outputs as part of troubleshooting and customer support.

The Role

You’ll act as a technical point of contact for customers, diagnosing application issues with a particular focus on data accuracy, structure, and flow through systems.

Key responsibilities include:

• Providing 1st / 2nd line application support for automation and low-code platforms
• Investigating incidents by analysing data records, logs, system outputs, and error messages
• Identifying and resolving data-related issues such as validation errors, incorrect mappings, or corrupted records
• Querying, filtering, and validating data to support root‑cause analysis
• Supporting customers with data‑driven application issues, explaining findings clearly
• Working with internal technical teams to resolve complex data or configuration problems
• Managing incidents and service requests in line with SLA targets
• Applying configuration changes, system updates, and fixes where required
• Maintaining detailed case notes and contributing to knowledge bases and data-related documentation

What We’re Looking For

Essential experience:

• Background in Application Support, Software Support, or Technical Support
• Strong analytical and problem‑solving skills, particularly around data issues
• Hands‑on experience working with data (e.g. validating records, using Excel/CSV files, querying systems, or basic SQL)
• Understanding how data flows through applications, forms, workflows, or integrations
• Confident communicator, able to explain data and technical issues to non‑technical users
• Experience working in an IT service or SLA‑driven environment

Desirable (not essential):

• Basic SQL or database experience
• Exposure to APIs, JSON, or data integrations
• Experience with low‑code platforms, automation tools, or workflow systems
• Knowledge of ITIL / service management processes
• Familiarity with JavaScript, Python, or similar scripting languages

Location & Working Pattern

• Hybrid working model
• Office location: Bedford
• UK‑based candidates only (security clearance required)

What’s On Offer

• Salary up to £37,000, depending on experience
• Hybrid flexibility
• Opportunity to develop deeper skills in data‑driven application support and automation technologies
• Supportive, collaborative technical environment

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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