Application Support Engineer

Proactive.IT Appointments; Bedford; Hybrid; GBP 30,000 - 37,000; Full time

Job summary

A leading technical support company in the UK is looking for a dedicated Application Support Specialist. The successful candidate will tackle data-related issues, provide 1st and 2nd line support, and communicate technical concepts to non-technical users. This role offers a salary of up to £37,000 and hybrid working, with opportunities for professional development in data-driven application support. Strong analytical and communication skills are essential for success in this role.

Benefits

Salary up to £37,000

Hybrid flexibility

Supportive technical environment

Qualifications

• Experience in application support or software support.
• Strong analytical skills with data.
• Confident communicator for technical issues.

Responsibilities

• Provide 1st / 2nd line application support.
• Investigate incidents by analyzing data.
• Identify and resolve data-related issues.
• Support customers with data-driven issues.

Skills

Application Support

Problem-solving

Data analysis

Communication

Tools

Excel

Basic SQL

Job description

This role is ideal for someone from an application or software support background who regularly works with data, records, databases, and system outputs as part of troubleshooting and customer support.

The Role

You’ll act as a technical point of contact for customers, diagnosing application issues with a particular focus on data accuracy, structure, and flow through systems.

Key Responsibilities

• Providing 1st / 2nd line application support for automation and low-code platforms
• Investigating incidents by analysing data records, logs, system outputs, and error messages
• Identifying and resolving data-related issues such as validation errors, incorrect mappings, or corrupted records
• Querying, filtering, and validating data to support root-cause analysis
• Supporting customers with data-driven application issues, explaining findings clearly
• Working with internal technical teams to resolve complex data or configuration problems
• Managing incidents and service requests in line with SLA targets
• Applying configuration changes, system updates, and fixes where required
• Maintaining detailed case notes and contributing to knowledge bases and data-related documentation

What We’re Looking For

• Background in Application Support, Software Support, or Technical Support
• Strong analytical and problem-solving skills, particularly around data issues
• Hands‑on experience working with data (e.g. validating records, using Excel/CSV files, querying systems, or basic SQL)
• Understanding how data flows through applications, forms, workflows, or integrations
• Confident communicator, able to explain data and technical issues to non‑technical users
• Experience working in an IT service or SLA‑driven environment

Desirable (not essential)

• Basic SQL or database experience
• Exposure to APIs, JSON, or data integrations
• Experience with low‑code platforms, automation tools, or workflow systems
• Knowledge of ITIL / service management processes

Location & Working Pattern

• UK-based candidates only (security clearance required)

What’s On Offer

• Salary up to £37,000, depending on experience
• Hybrid flexibility
• Opportunity to develop deeper skills in data‑driven application support and automation technologies
• Supportive, collaborative technical environment

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.