Application Support Analyst — Hybrid Work & Growth Perks

Rheinmetall BAE Systems Land; Gateshead; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading defense technology firm in Gateshead is seeking an experienced Application Support Analyst. You will be responsible for providing support to users, managing application services, and ensuring service delivery meets SLAs. The ideal candidate has over 2 years of experience in application support, strong analytical skills, and excellent communication abilities. This position offers competitive salaries, hybrid working options, and career development opportunities.

Benefits

Competitive salaries reviewed annually

Hybrid and flexible working

Annual incentive scheme

Employer pension contributions

Private health care

Qualifications

• 2+ years of experience in application support role.
• Strong attention to detail.
• Knowledge of ITIL or similar frameworks.

Responsibilities

• Provide crucial support to users and 3rd parties.
• Act as Service Owner for application systems.
• Manage and maintain licenses for applications.

Skills

Analytical and problem-solving skills

Communication and interpersonal skills

Experience in application support

Experience with SQL

Familiarity with service management tools

Tools

ServiceNow

SQL

Windows Server 2019

Job description

A leading defense technology firm in Gateshead is seeking an experienced Application Support Analyst. You will be responsible for providing support to users, managing application services, and ensuring service delivery meets SLAs. The ideal candidate has over 2 years of experience in application support, strong analytical skills, and excellent communication abilities. This position offers competitive salaries, hybrid working options, and career development opportunities.