Application Support Analyst

Furniture Village; Slough; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading furniture retailer in Slough is seeking an Application Support Analyst to join their team. In this role, you will manage application support tickets, oversee middleware integrations, and troubleshoot API connections. The ideal candidate should have experience with middleware platforms such as Mulesoft and be proficient in Azure DevOps. This full-time position offers a competitive salary and a dynamic work environment.

Qualifications

• Experience with middleware or integration platforms like Mulesoft.
• Ability to manage APIs including payloads and monitoring data flow.
• Familiarity with Azure DevOps for managing tickets and releases.
• Strong organizational skills and ability to prioritize tasks.
• Clear communication of technical information.

Responsibilities

• Own and resolve application support tickets effectively.
• Manage incidents, requests, and problems with discipline.
• Work collaboratively in Azure DevOps on configurations.
• Oversee middleware integrations ensuring secure data flow.
• Troubleshoot API connections to maintain system stability.
• Support testing and release activities for smooth transitions.
• Contribute to continuous improvement by identifying process gaps.

Skills

Middleware or integration platforms

API management

Azure DevOps

Organizational skills

Communication in plain English

Service excellence

Proactive problem solving

Job description

Responsibilities

• Own and resolve application support tickets quickly and accurately, keeping communication clear and users informed.
• Manage incidents, requests, and problems with discipline and attention to service levels.
• Work collaboratively within project teams in Azure DevOps, supporting configuration, testing, and change delivery.
• Oversee middleware integrations, ensuring data moves securely and reliably between platforms.
• Troubleshoot API connections, reviewing payloads, authentication, and performance to maintain stability.
• Protect data integrity across systems and take action to address discrepancies or recurring issues.
• Support structured testing, release, and change activities to ensure smooth transitions into production.
• Contribute to continuous improvement, identifying process gaps and recommending smarter ways of working.

Qualifications

• Experience with middleware or integration platforms such as Mulesoft or similar.
• The ability to technically manage APIs, including reviewing payloads, headers, authentication, and monitoring data flow and performance.
• Familiarity with Azure DevOps for ticket, sprint, or release management.
• Strong organisational skills and the ability to manage multiple priorities with precision and composure.
• Clear communicator who can convey technical information in plain English.
• Dependable, thorough, and motivated by service excellence.
• Curious and proactive, with a genuine interest in understanding how systems work and how they can work better.

About Furniture Village

Furniture Village is an equal opportunities employer, and all offers of employment are made solely on merit.

We have an exciting opportunity for a Application Support Analyst to join our team based in our Slough Group Office. You will join us on a full-time, permanent basis and in return will receive a competitive salary.

Here at Furniture Village, we have built a hugely successful retail business with a winning environment to work in, and we are delighted to have won Best Retail Family Business of the Year! We are caring, passionate, honest people who go the extra mile and make brave decisions to ensure our customers are always delighted with our service.