Application Support Analyst

Elevate Technology Group; Gerrards Cross; On-site; GBP 35,000 - 40,000; Full time

Job summary

A growing healthcare organisation is seeking an Application Support Analyst to join their technology team in Gerrards Cross. The role involves providing 2nd/3rd line support, managing incidents, and maintaining internal applications in a dynamic environment. Key skills include application support experience, SQL knowledge, and proficiency in Windows. This position offers £35,000 - £40,000 salary along with benefits such as extensive holiday, a company bonus, and healthcare. Ideal for individuals who thrive in problem-solving and technical ownership.

Benefits

33 Days Holiday

Company Bonus

Healthcare

Qualifications

• Proven experience in an Application Support or similar technical support role.
• Strong working knowledge of SQL and relational databases.
• Experience supporting Windows environments.

Responsibilities

• Providing 2nd/3rd line application support to internal users.
• Managing and resolving incidents and service requests.
• Investigating application, database, and system issues.
• Writing and running SQL queries for troubleshooting and data analysis.
• Supporting Windows based environments and related infrastructure.
• Documenting fixes, processes, and known errors.

Skills

Application Support Experience

SQL Knowledge

Windows Support

Communication Skills

Team Player

Tools

Jira

Job description

Job Title: Application Support Analyst

Location: Gerrards Cross, Buckinghamshire

Salary: £35,000 - £40,000 plus 33 Days Holiday, Company Bonus, Healthcare and more!

A growing healthcare organisation is looking for an Application Support Analyst to join their technology team in Gerrards Cross. This is a hands on technical support role focused on business critical applications used across clinical and operational environments.

You will act as a key link between end users, IT, and third party providers, ensuring systems remain reliable, secure, and fit for purpose in a fast paced healthcare setting.

The Role

You will be responsible for supporting, maintaining, and improving a range of internal applications and databases. This role suits someone technical, proactive, and confident working independently while still being a strong team player.

Key responsibilities include:

• Providing 2nd/3rd line application support to internal users
• Managing and resolving incidents and service requests
• Investigating application, database, and system issues
• Writing and running SQL queries for troubleshooting and data analysis
• Supporting Windows based environments and related infrastructure
• Working with remote access tools to support users across multiple sites
• Documenting fixes, processes, and known errors

Essential skills and experience:

• Proven experience in an Application Support or similar technical support role
• Strong working knowledge of SQL and relational databases
• Experience supporting Windows environments
• Familiarity with service desk and ticketing tools such as Jira
• Experience using remote access and support tools
• Excellent communication and interpersonal skills

Desirable, not essential:

• Experience supporting applications within healthcare or regulated environments
• Understanding of data security and confidentiality best practices

If you are an Application Support Analyst who enjoys solving problems, working with users, and taking ownership of technical issues, this is a great opportunity to join a purpose driven healthcare organisation.

Keywords: Application Support Analyst, SQL Support, Systems Support, Windows Support, Database Support, Jira, IT Support, Technical Support Analyst, Healthcare IT, Gerrards Cross IT Jobs