Application Support Analyst

Hughes Recruits; Gerrards Cross; On-site; GBP 31,000 - 37,000; Full time

Job summary

A healthcare technology company in Gerrards Cross is seeking an experienced Support Engineer. You'll be part of a pivotal team supporting clinical intelligence technology that enhances patient care across UK hospitals. The role involves handling support calls, resolving technical issues, and collaborating with a skilled team. Applicants should have an IT qualification and 2+ years' experience in technical support. Competitive salary up to £37,000 PA, alongside comprehensive benefits including healthcare and pension.

Benefits

Healthcare

Commission

Parking

Pension

Qualifications

• 2+ years' experience in second-line technical support is desirable.
• Applicants must live within 45 minutes and be able to drive.
• Clear communicator, strong customer-first mindset.

Responsibilities

• Handle incoming support calls and provide clear assistance.
• Monitor and respond to support tickets within agreed SLAs.
• Diagnose and resolve technical issues; escalate when needed.

Skills

Technical support

Problem-solving

Communication

Collaboration

Education

IT qualification or degree

Tools

Jira

Job description

Overview

Support Engineer - Healthcare Technology (Office‑Based)

Salary: Up To £37,000 PA

Benefits: Healthcare, Commission, Parking, Pension

Join a Global Leader in Clinical Intelligence

We are a market‑leading provider of Clinical Intelligence solutions used in over 95% of UK hospitals and rapidly expanding across Ireland and Australia. Our technology helps clinicians make safer, data‑driven decisions and directly contributes to improved patient outcomes.

We're growing our Support Engineering team and are looking for an experienced, customer‑focused Support Engineer to join us. If you want to work with technology that genuinely makes a difference in healthcare, this is the role for you.

What You’ll Do

• Handle incoming support calls and provide clear, confident assistance.
• Monitor and respond to support tickets within agreed SLAs.
• Diagnose and resolve technical issues; escalate to development when needed.
• Log, track, and close support cases using Jira.
• Install, configure, and customise applications for new customers.
• Deliver user training sessions to ensure successful onboarding.
• Test and validate bug fixes before they’re released to customers.
• Work collaboratively with a friendly, highly skilled team to support continuous improvement.

What We’re Looking For

• 2+ years' experience in second‑line technical support (desirable).
• An IT qualification or degree (required).
• Confident, clear communicator—especially over the phone.
• Strong problem‑solving skills and a customer‑first mindset.
• Ability to work well in a collaborative, process‑driven environment.

Role Requirements

• Office‑based position - applicants must live within 45 minutes and be able to drive.
• Full right to work in the UK.

Why Join Us?

• Work with technology used across almost every hospital in the UK.
• Be part of a passionate, supportive team that invests in your growth.
• Play a meaningful role in improving patient care and clinical decision‑making.
• Work on interesting, challenging problems with real‑world impact.
• If you want to be part of a company making a meaningful impact in healthcare—and you thrive in a dynamic support environment—we'd love to hear from you.

Apply today