Application Support Analyst

Elevate Technology Group Ltd; England; On-site; GBP 35,000 - 40,000; Full time

Job summary

A growing healthcare organisation seeks an Application Support Analyst to enhance their technology team in Gerrards Cross. This role involves supporting and maintaining critical applications used across clinical environments. The ideal candidate will have proven experience in application support, strong SQL knowledge, and the ability to collaborate effectively with users and IT teams. This position offers a salary between £35,000 and £40,000 plus benefits, in a fast-paced healthcare setting.

Qualifications

• Proven experience in an Application Support or similar technical support role.
• Strong working knowledge of SQL and relational databases.
• Experience supporting Windows environments.

Responsibilities

• Providing 2nd line application support to internal users.
• Managing and resolving incidents and service requests.
• Investigating application, database, and system issues.

Skills

2nd line application support

SQL

Windows environments support

Service desk tools knowledge

Remote access tools

Communication skills

Tools

Jira

Job description

Job Title: Application Support Analyst
Location: Gerrards Cross, Buckinghamshire
Salary: 35,000 - 40,000 (plus benefits)

A growing healthcare organisation is looking for an Application Support Analyst to join their technology team in Gerrards Cross. This is a hands on technical support role focused on business critical applications used across clinical and operational environments.

You will act as a key link between end users, IT, and third party providers, ensuring systems remain reliable, secure, and fit for purpose in a fast paced healthcare setting.

The Role

You will be responsible for supporting, maintaining, and improving a range of internal applications and databases. This role suits someone technical, proactive, and confident working independently while still being a strong team player.

Key responsibilities

• Providing 2nd line application support to internal users
• Managing and resolving incidents and service requests
• Investigating application, database, and system issues
• Writing and running SQL queries for troubleshooting and data analysis
• Supporting Windows based environments and related infrastructure
• Working with remote access tools to support users across multiple sites
• Documenting fixes, processes, and known errors

Essential skills and experience

• Proven experience in an Application Support or similar technical support role
• Strong working knowledge of SQL and relational databases
• Experience supporting Windows environments
• Familiarity with service desk and ticketing tools such as Jira
• Experience using remote access and support tools
• Excellent communication and interpersonal skills

Desirable, not essential

• Experience supporting applications within healthcare or regulated environments
• Understanding of data security and confidentiality best practices

If you are an Application Support Analyst who enjoys solving problems, working with users, and taking ownership of technical issues, this is a great opportunity to join a purpose driven healthcare organisation.