Application Support Analyst

hireful; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A dynamic tech support company is seeking a driven Application Support Analyst to join their Software Support team in Milton Keynes. This role involves diagnosing software and application issues, owning each support ticket from start to resolution, and collaborating with Development and QA teams. The ideal candidate will have a strong background in SQL and software support, contributing to a professional and proactive service experience. Benefits include a competitive salary, pension, private healthcare, and more.

Benefits

5% pension

25 days holiday

2 wellbeing days

Christmas shutdown

private healthcare

life assurance

cinema tickets

Qualifications

• Experience in a Software Support capacity, preferably with applications.
• Ability to resolve client issues in a professional manner.
• Strong understanding of software and application issues.

Responsibilities

• Diagnose and resolve software and application issues.
• Log client issues and coordinate with Development and QA.
• Own each ticket from first contact to resolution.

Skills

SQL

Diagnosing software issues

Technical support experience

Job description

We re looking for a driven, tech-savvy Application Support Analyst / Technical Support individual to join our Software Support team. In this role, you ll be the go-to Technical Support person for diagnosing and resolving software and application issues across a wide range of platforms. Whether it's logging a client issue, investigating a tricky database error, or coordinating with Development and QA, you ll own each ticket from first contact to resolution, ensuring a smooth, professional experience every time. You will be a SQL pro, with previous experience in Software Support capacity.

Role

Software Support Engineer, Application Support Analyst, Application Support, Software Support, Technical Support Engineer, IT Support, Customer Support Engineer, technical Support

Location

Milton Keynes

Salary

up to £30k base + bonus

Benefits

5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more

This is more than a helpdesk job it s a chance to build real relationships, shape how we support our clients, and grow with a company that values initiative, learning, and customer-first thinking.

If you're proactive, collaborative, and ready to take ownership in a fast-paced tech environment, we'd love to hear from you. CLICK APPLY and send through your CV.