Application Engineer - Esprit (f/m/d), Services

Hexagon AB; Remote; GBP 80,000 - 100,000; Full time

Job summary

An international technology firm is seeking an Application Engineer to provide technical support for its ESPRIT CAM software. This role involves resolving escalated issues, mentoring teams, and supporting product releases. Candidates should have experience with CAM software and strong troubleshooting skills. The position offers competitive pay and a flexible remote work environment, with minimal travel requirements.

Benefits

Competitive salary

Flexible, home-based work environment

Opportunities to work with international teams

Direct influence on product development

Responsibilities

• Provide second-level technical support for ESPRIT software and associated CAM solutions.
• Manage and resolve complex customer issues escalated by regional teams.
• Investigate potential software bugs and enhancement requests.
• Collaborate with development teams to document and track requests.
• Deliver training and mentoring to teams and partners.
• Support the rollout of new product releases.
• Create and promote self-service support tools and forums.

Skills

Experience with ESPRIT CAM, Edgecam, or comparable CAM software

Strong understanding of complex machine tools and machining processes

Ability to analyze and troubleshoot advanced technical issues

Excellent communication skills

Proactive and adaptable approach to problem-solving

Professional proficiency in English

Job description

We are seeking an Application Engineer – ESPRIT (f/m/d) to provide advanced technical support for our ESPRIT CAM software. In this role, you will collaborate closely with regional support teams and global partners, addressing complex escalated issues, driving product adoption, and strengthening the connection between support and development.

Job Responsibilities

• Provide second-level technical support for ESPRIT software and associated CAM solutions to Hexagon’s regional teams and partner network.
• Manage and resolve complex customer issues escalated by regional teams and partners.
• Investigate potential software bugs and enhancement requests.
• Collaborate with development teams to document, log, and track requests, ensuring clear and timely communication with end users.
• Deliver training and mentoring to regional teams and partners to enhance support quality for end users.
• Support the rollout of new product releases and software versions.
• Partner with product and regional support teams to create and promote self-service support tools, forums, and communities.

Qualifications

• Experience with ESPRIT CAM, Edgecam, or comparable CAM software.
• Strong understanding of complex machine tools and machining processes, particularly in high-precision production environments.
• Demonstrated ability to analyse and troubleshoot advanced technical issues, ideally in a global or multi-regional support context.
• Excellent communication skills, with the ability to mentor and upskill global teams.
• Proactive and adaptable approach to problem-solving across diverse technologies and teams.
• Professional proficiency in English

We Offer

• A collaborative role supporting industry-leading technologies in smart manufacturing.
• Opportunities to work with international teams and tackle diverse technical challenges across regions.
• Direct influence on product development, serving as the bridge between end users and engineering.
• Competitive salary and a flexible, home-based work environment.
• Occasional travel (0–10%) for team and partner collaboration.

Hexagon posts all official job opportunities on eithercareers-manufacturing.hexagon.com or careers.hexagon.comand communicates only from email addresses ending [e-mail]. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us [e-mail].

Information at a Glance Job Title: Application Engineer - Esprit (f/m/d) Job Function: Service Application Job Location (Short): Swindon, GBR, SN5 7XP
Workplace Type: Remote Workplace Details: UK preferred - other Eurpean countries to be considered Req ID: 2164 Apply now

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.