Application Consultant – Supply Chain Software

CADS Group; Sedgefield; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading supply chain consulting firm in the United Kingdom is seeking an experienced Application Consultant to deliver planning solutions. In this hybrid role, you will lead documentation of customer requirements, configure applications, and manage customer support. The ideal candidate has strong supply chain knowledge, experience in implementing ERP solutions, and excellent communication skills. This position offers competitive salary and benefits while allowing flexibility in work arrangements.

Benefits

Competitive salary

Pension and benefits

Continuous learning opportunities

Qualifications

• Experience implementing or supporting ERP/business software solutions.
• Understanding of data structures, databases, and ETL processes.
• Confident delivering workshops and training sessions.

Responsibilities

• Lead documentation of customer requirements and solution design.
• Configure sofco applications according to design specifications.
• Respond to customer support requests and manage relationships.

Skills

Supply chain processes knowledge

Analytical and problem-solving skills

Excellent communication skills

Strong Microsoft Excel skills

Tools

Microsoft SQL Server

Microsoft PowerPoint

Microsoft Word

Job description

CADS sister company, sofco Ltd, is hiring!!

Location : North East England (Hybrid / Flexible Working)

Contract Type : Full Time (35 hours a week)

About sofco

At sofco , we help leading global brands plan smarter.

We’re a Private Equity–backed software company providing end-to-end Supply Chain Planning solutions across the Food & CPG, Specialty Retail, Manufacturing, and Distribution sectors.

Our flagship product, sofco suite , enables businesses to forecast demand, optimise inventory, manage production, and streamline distribution — driving efficiency and profitability.

We’re a team of passionate, collaborative professionals delivering best-of-breed technology. If you want to make a tangible impact in the world of supply chain software, sofco is the place to do it.

The Role

As an Application Consultant , you’ll be at the heart of delivering sofco’s planning solutions to our customers. You’ll work across the full project lifecycle, from understanding requirements and designing solutions, to implementation, testing, training, and post-go-live support.

You’ll also have opportunities to contribute to Pre-Sales and R&D , helping shape the future of sofco’s software and services.

Key Responsibilities

Implementation & Delivery

• Lead the understanding and documentation of customer requirements and solution design.
• Configure sofco applications according to design specifications.
• Collaborate with Technical and Data teams on architecture, interfaces, and ETL requirements.
• Conduct application and end-to-end testing.
• Deliver engaging solution demonstrations and user training.
• Support UAT, go-live activities, and post-implementation handover.
• Manage smaller projects where required.

Customer Support & Relationship Management

• Respond to customer support requests and helpdesk queries.
• Prepare and deliver Statements of Work for customer enhancements or modifications.
• Build trusted relationships with customers through proactive communication and delivery excellence.

Pre-Sales & Solution Design

• Contribute to project scoping and estimation.
• Support configuration and presentation of software demonstrations.
• Participate in pre-sales meetings in a supporting consultancy role.

R&D & Product Support

• Provide detailed input to product enhancement specifications.
• Develop and execute test scripts for new functionality.

About You

You’re an experienced professional with a strong understanding of supply chain planning and business processes. You’re comfortable working directly with customers, turning complex business challenges into practical software solutions.

Must-Have Skills & Experience

• Strong knowledge of supply chain processes : Demand, Inventory, Production, Procurement, and Distribution .
• Experience implementing or supporting planning / ERP / business software solutions (either vendor or client side).
• Understanding of data structures , databases , and ETL processes.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.
• Confident delivering workshops, training sessions, and presentations.
• Strong Microsoft Excel skills.

Nice-to-Have Skills

• Experience configuring packaged software applications.
• Working knowledge of Microsoft SQL Server .
• Proficiency in Microsoft PowerPoint and Word.
• Experience in multiple industry sectors.

Personal Attributes

• Self-motivated and able to work independently or as part of a team.
• Detail-oriented with a focus on quality delivery.
• Strong leadership and time-management skills.
• Quick to learn new systems and concepts.
• Willingness to travel occasionally to client sites (up to ~20%).

Why Join sofco?

• Work with global brands across food, retail, and manufacturing.
• Be part of a growing company backed by strong investment and innovation.
• Collaborate with talented professionals who value teamwork and impact.
• Continuous learning and development opportunities.
• Competitive salary, pension, and benefits.
• Hybrid working environment.

Join sofco — where supply chain expertise meets cutting-edge technology.

Apply today and help our customers plan smarter.