API Technical Specialist

Xero; Milton Keynes; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading cloud-based software provider in the United Kingdom is looking for a Developer Support Specialist. This role involves assisting developers with the Tickstar product by diagnosing technical issues and resolving support tickets. Ideal candidates should possess strong troubleshooting skills and an understanding of web-based technologies, along with a passion for helping small businesses succeed. The position offers a hybrid working model and is a 12-month fixed-term contract.

Qualifications

• Strong ability to troubleshoot technical problems.
• Excellent communication skills in writing and speaking.
• Proactive workload management and teamwork.

Responsibilities

• Assist developers in using the Tickstar product effectively.
• Diagnose technical issues and resolve support tickets.
• Contribute to developer materials like documentation and tools.

Skills

Troubleshooting technical problems

Building relationships

Advanced customer service skills

Understanding of web-based technologies

Interest in accounting or small business sector

Job description

The role & impact

This role is all about assisting new and existing developers to use the Tickstar product, empowering them to create best-of-breed business apps in the cloud. You will make a significant impact by diagnosing technical issues, resolving support tickets, and ensuring developers around the world have the guidance they need to succeed.

By applying your technical knowledge and experience, you will help make small businesses more efficient every day. Your work ensures that the developer community can seamlessly connect with big business technology, ultimately contributing to a stronger global economy.

The team & how they connect

You will join the Ecosystem Governance team, a collaborative group dedicated to supporting a global network of developers. The team thrives on shared technical expertise and a commitment to helping others, working closely to delegate and resolve priority issues promptly.

The team is currently working on

• Supporting developers with web-based technologies and API integrations.
• Responding to technical support tickets and conducting live troubleshooting sessions with third-party developers.
• Contributing to the creation of high-quality developer materials including documentation, videos, and tools.
• Escalating product feedback and required improvements to the Tickstar engineering team to drive continuous product growth.

Where and how you can work

Xero offers a flexible working environment designed to help you do your best work. This role embraces a hybrid model that balances time in our modern office spaces for collaboration and "boost days" with the flexibility to work from home. Specific arrangements can be discussed based on your location and the needs of the team.

Here are some of the things we are looking for

• You bring a strong ability to troubleshoot technical problems and a solid understanding of web-based technologies.
• Your background includes a knack for building lasting relationships and communicating clearly, both in writing and speech.
• You possess the initiative to self-manage your workload while remaining flexible enough to assist your teammates proactively.
• A diligence for following through on complex problems until a helpful resolution is reached for the customer.
• You have an interest in the accounting or small business sector, which helps you understand the impact of the tools you support.
• Advanced customer service skills are part of your toolkit, ensuring every developer interaction is positive and productive.

Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

*This is a 12 Month FTC